Guest Services Assistant Manager

Evolution Parking & Guest Services; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Evolution Parking & Guest Services is seeking an Assistant Guest Services Manager to support the Guest Services Manager in overseeing valet operations, ensuring outstanding service, and promptly greeting guests. The role requires 2+ years in management, valet experience, HRIS familiarity, and strong communication, customer service, and organizational skills.

A degree or equivalent experience is acceptable. The position is based in Austin, TX and involves supervising staff, maintaining standards,

Qualifications

• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understand general business practices including accounting, human resources, and customer service.
• Proven experience in valet parking is preferred.
• Experience with HRIS platforms, such as ADP, is preferred.
• Experience with customer service and guest relations.

Responsibilities

• Assist in coordinating all activities related to valet operations.
• Provide proactive greeting and friendly, professional service to guests.
• Support in daily huddles and shift planning with the Guest Services Manager.
• Assist with staff scheduling, payroll data, and break management.
• Support recruitment and feedback processes for associates and performance reviews.
• Maintain high standards of professionalism, cleanliness, and dress code.
• Recommend measures to improve guest satisfaction and operational efficiency.
• Assist with investigating claims and resolving issues promptly.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Time management

Technology proficiency

Education

Associate's Degree / High School Diploma / GED

Job description

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

• Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
• Assist the Guest Services Manager in coordinating all activities related to valet operation.
• Recommend measures to improve performance, guest satisfaction, and increase efficiency.
• Perform Evolution and Forbes Standards training as required.
• Assist the Guest Service Manager in conducting the “Daily Huddle” during all shifts.
• Authorize and manage break schedules and other shift options as required.
• Ensure standards of professionalism and cleanliness are always maintained.
• Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
• Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations.
• Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
• Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
• Motivate and persuade team members to provide exceptional service.
• Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
• Prepare schedules and compile payroll data as requested by the Guest Services Manager.
• Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
• Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
• Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
• Other duties as assigned.
• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.