Valet & Front Services Manager - Guest Experience

MGM Resorts; Maryland; On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Wellness programs

Discounts on travel & shopping

Free meals in employee dining room

Free parking on and off shift

Health insurance and income protection

Professional development

Job summary

MGM Resorts at National Harbor, Maryland seeks an Assistant Manager of Front Services & Valet to lead valet, bell, door, self-parking and transportation operations, delivering memorable guest experiences.

You will mentor staff, manage scheduling and payroll, oversee training and compliance, and resolve guest concerns to ensure smooth arrivals and departures for guests and visitors.

Qualifications

• 2+ years of relevant front services or supervisory experience.
• Hotel/casino experience is preferred.
• Must be 21 years of age or older.
• High school diploma or GED.

Responsibilities

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff.
• Manage personnel functions including interviewing, hiring, payroll and recruitment.
• Oversee operations and training to maintain high service levels.
• Direct and motivate Bell, Door and Valet Parking staff.
• Ensure staffing levels and scheduling support smooth operations.
• Promote and maintain positive service standards.
• Assist with risk management and parking system troubleshooting.

Skills

Team leadership

Staffing management

Training & development

Employee scheduling

Guest service excellence

Education

High school diploma or GED

Job description

MGM Resorts at National Harbor, Maryland seeks an Assistant Manager of Front Services & Valet to lead valet, bell, door, self-parking and transportation operations, delivering memorable guest experiences.

You will mentor staff, manage scheduling and payroll, oversee training and compliance, and resolve guest concerns to ensure smooth arrivals and departures for guests and visitors.