Assistant Manager Front Services & Valet - MGM National Harbor

MGM Resorts; Maryland; On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Wellness programs

Discounts on travel & shopping

Free meals in employee dining room

Free parking on and off shift

Health insurance and income protection

Professional development

Job summary

MGM Resorts at National Harbor, Maryland seeks an Assistant Manager of Front Services & Valet to lead valet, bell, door, self-parking and transportation operations, delivering memorable guest experiences.

You will mentor staff, manage scheduling and payroll, oversee training and compliance, and resolve guest concerns to ensure smooth arrivals and departures for guests and visitors.

Qualifications

• 2+ years of relevant front services or supervisory experience.
• Hotel/casino experience is preferred.
• Must be 21 years of age or older.
• High school diploma or GED.

Responsibilities

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff.
• Manage personnel functions including interviewing, hiring, payroll and recruitment.
• Oversee operations and training to maintain high service levels.
• Direct and motivate Bell, Door and Valet Parking staff.
• Ensure staffing levels and scheduling support smooth operations.
• Promote and maintain positive service standards.
• Assist with risk management and parking system troubleshooting.

Skills

Team leadership

Staffing management

Training & development

Employee scheduling

Guest service excellence

Education

High school diploma or GED

Job description

National Harbor, Maryland

THE JOB:

The Assistant Manager of Front Services & Valet oversees the daily operations of valet parking, self-parking, bell, door, and transportation services, ensuring exceptional guest experiences and efficient service delivery. This leadership role is responsible for managing team performance, staffing, payroll, hiring, training, scheduling, and employee development while maintaining high service standards and operational excellence. The Assistant Manager provides hands‑on support for parking operations, resolves guest concerns, assists with parking system troubleshooting, and ensures compliance with company policies and procedures to create a seamless arrival and departure experience for guests.

THE DAY-TO-DAY:

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff.
• Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment.
• Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff.
• Direct and motivate all Bell and Door and Valet Parking staff.
• Ensure high productivity of all employees developing effective scheduling and staffing levels.
• Promote and maintain positive service standards.
• Maintain supply inventory levels.
• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management.
• Computer knowledge and skills, including the Hotel system.

THE IDEAL CANDIDATE:

• Must be 21 years of age or older.
• High school diploma or GED.
• At least 2 years of prior relevant experience.
• Prior hotel/casino supervisory experience (preferred).
• Prior front services or related experience in major hotel/casino operations (preferred).

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs, networking opportunities, and community involvement.

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14759

Pay Range:

• $46,000.00 - $63,200.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.