VALET DISPATCHER

PENN Entertainment; Detroit (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

PENN Entertainment in Detroit is seeking a valet associate to oversee the efficient operation of the Valet areas on assigned shifts. You will enter vehicle information, ensure tickets are complete, and interact with guests to deliver exceptional service.

The role requires strong communication, the ability to work under pressure, and knowledge of the property. Training for Dispatchers is possible; other duties may be assigned as needed.

Qualifications

• Must have valid Michigan driver's license.
• Able to operate various motor vehicles.
• Excellent guest service and interpersonal skills.
• Ability to stand for long periods and work in a fast-paced environment.
• Strong written and verbal communication in English.
• Ability to perform basic math and maintain records.
• Follow policies, procedures, and safety guidelines.

Responsibilities

• Enters vehicle information into the system
• Make sure ticket is filled out completely
• Professionally interacts with customers
• Notifies management for any challenges
• Organizes working station
• Responsible for maintaining the highest level of Guest Service
• Train new team members (Dispatchers only)
• Thorough knowledge of the property
• Other duties as assigned

Skills

Customer service

Communication

English

Mathematical ability

Problem solving

Decision making under pressure

Teamwork

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Responsible for the efficient operation of the Valet areas on assigned shift.

• Enters vehicle information into the system
• Make sure ticket is filled out completely
• Professionally interacts with customers
• Notifies management for any challenges
• Organizes working station
• Responsible for maintaining the highest level of Guest Service
• Train new team members (Dispatchers only)
• Thorough knowledge of the property
• Other duties as assigned

BRING US YOUR BEST.

• Ability to operate various motor vehicles
• Ability to stand for long periods of time; withstand various temperature changes; withstand high frequency noises, sounds, and tones
• Ability to bend, stoop, or kneel
• Ability to perform basic math functions
• Excellent communication skills
• Ability to read, write, and communicate verbally in English
• Understand and comply with all company and departmental policies and procedures
• Skilled in preparing and maintaining records, writing reports and responding to correspondence Ability to work and make decisions under stressful conditions
• Excellent analytical, problem solving, critical thinking, and decision making skills

Required Certification/License Valid Michigan driver’s license.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer