Valet - Transportation Agent On Call

M Resort Spa Casino; Henderson (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

PENN Entertainment is seeking a courteous Valet/Bell Attendant at our Henderson, NV location. You will greet guests, assist with luggage, park and retrieve vehicles, and coordinate with the Bell Desk to ensure smooth and secure service.

You will also operate valet ticketing systems and Saflok Key System, while delivering exceptional guest experiences in a fast‑paced setting. The role requires 21+ years old, a High School Diploma or GED, and strong English communications.

Qualifications

• Must be at least 21 years old.
• High School Diploma or GED required.
• Previous valet, bell service, or baggage handling experience preferred.
• Excellent verbal and written communication; professional interaction with guests and team members.
• Understanding of company policies and procedures.
• Proficiency in reading, writing, and speaking English.
• Basic math skills for routine calculations.
• Strong interpersonal skills for cross‑team collaboration.
• Ability to operate a wide range of vehicles safely.
• Dependable, detail‑oriented, able to work independently or in a fast paced setting.

Responsibilities

• Greet guests upon arrival and departure with a warm, professional welcome.
• Safely park, retrieve, and maneuver guest vehicles.
• Coordinate with the Bell Desk to ensure seamless guest service.
• Provide bell service and luggage delivery to guest rooms.
• Operate valet ticketing systems and the Saflok Key System.
• Deliver items and assist with guest requests promptly and accurately.
• Assist with room changes and shuttle/transport as needed.
• Support Front Desk with bus drivers and overnight groups when required.
• Share information about hotel facilities and services to enhance guest experience.

Skills

Excellent communication

English proficiency

Interpersonal skills

Vehicle operation

Dependable and detail‑oriented

Teamwork and independence

Education

High School Diploma or GED

Tools

Saflok Key System

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Essential Duties And Responsibilities

Additional responsibilities may be assigned as needed:

• Greet guests upon arrival and departure, opening doors and offering a warm, professional welcome.
• Safely park, retrieve, and maneuver guest vehicles in accordance with company policies and safety standards.
• Coordinate with the Bell Desk to ensure seamless guest service and timely assistance.
• Provide bell service, including luggage delivery to and from guest rooms.
• Operate and maintain knowledge of the valet ticketing and keyboard systems.
• Deliver guest items such as sundries, mail, packages, laundry, and other requests promptly and accurately.
• Transport guests to and from the airport or other designated locations as needed.
• Assist with room changes and deliver pre-registration keys for overnight bus groups.
• Support the Front Desk by checking in turnaround bus drivers and overnight groups when required.
• Provide assistance with room "Q" requests and demonstrate the use of the Saflok Key System to guests.
• Respond to guest vehicle jump-start requests, ensuring a signed release form is obtained prior to service.
• Share information about hotel facilities and services to enhance the guest experience.

Maintain a courteous and professional demeanor with all guests and team members.

BRING US YOUR BEST.

Qualification Requirements

• Must be at least 21 years of age
• High School Diploma or GED
• Previous experience in valet parking, bell service, or baggage handling is strongly preferred
• Excellent verbal and written communication skills, with the ability to interact professionally and courteously with guests and team members.
• Comprehensive understanding of company and departmental policies, procedures, rules, and regulations.
• Proficiency in reading, writing, and speaking English to ensure clear communication and accurate documentation.
• Basic mathematical skills for handling routine calculations and operational tasks.
• Strong interpersonal skills with the ability to build and maintain effective working relationships across all levels of staff and with guests.
• Ability to operate a wide range of vehicles, including those with manual transmissions, safely and efficiently.
• Dependable, detail-oriented, and capable of working independently or as part of a team in a fast-paced environment.

Language Skills

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

REASONING ABILITY

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
• Valid Alcohol Awareness Card.
• Valid Nevada Driver’s License required.
• Current three-year driving record (Statement of Driving History) must be provided and maintained

PHYSICAL DEMANDS

• Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move:
• Up to 30 lbs regularly
• Up to 50 lbs frequently
• Up to 100 lbs occasionally (with assistance or equipment as needed)
• Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
• May be required to navigate stairs, ramps, and uneven surfaces
• Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

WORK ENVIRONMENT

• May be exposed to secondhand tobacco smoke
• Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
• Frequent interaction with guests and team members in a dynamic customer service setting
• May involve standing, walking, or moving for extended periods during shifts
• Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
• Flexibility required to work nights, weekends, holidays, and overtime based on business needs
• Compliance with uniform and grooming standards is required
• Must adhere to all company policies, procedures, and regulatory guidelines
• Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer