VAD Watch Telemonitoring Support Specialist

Abbott; United States; Remote; USD 26,000 - 52,000; Full time

Job summary

Abbott is seeking a VAD Watch Telemonitoring Service / Customer Service agent for the Lake Mary, FL area. You will handle inbound/outbound calls, assist with orders, updates, and training customers on the VADWatch remote monitoring equipment. You will welcome new customers and perform follow-up calls to retain them.

The role emphasizes compliance with HIPAA, strong communication, and teamwork in a fast-paced healthcare setting.

Qualifications

• Minimum of one year of Customer Service experience.
• MS Office knowledge.
• Ability to use thinking and reasoning skills to solve problems and collaborate with VAD department teams.

Responsibilities

• Maintain a customer base in the Remote Patient Monitoring platform.
• Enrollment calls and equipment training / set up.
• Compliance follow up.
• Conduct customer monthly calls.
• Place supply and Equipment orders.
• Follow up with Vendors as necessary.
• Process orders and shipments; resolve issues.
• Handle shipping issues such as delays or missing information.
• Assist with workflow productivity improvements.
• Adhere to HIPAA and privacy standards; follow all procedures.

Skills

Customer Service

Problem Solving

Teamwork

Education

Associate degree or equivalent work history

Tools

MS Office

Job description

Abbott is seeking a VAD Watch Telemonitoring Service / Customer Service agent for the Lake Mary, FL area. You will handle inbound/outbound calls, assist with orders, updates, and training customers on the VADWatch remote monitoring equipment. You will welcome new customers and perform follow-up calls to retain them.

The role emphasizes compliance with HIPAA, strong communication, and teamwork in a fast-paced healthcare setting.