Vacation Sales & Guest Experience Coordinator

Park Hyatt Los Cabos at Cabo del Sol; Lahaina (HI); Hybrid; USD 40,000 - 68,000; Full time

Benefits offered by this job

Uncapped earnings

Credit Union

Tuition Reimbursement

Counseling & Family Support

Growth opportunities

Job summary

Hyatt Vacation Ownership in Hawaii seeks a Coordinator Marketing Linkage to engage hotel guests, schedule sales presentations, and deliver elevated customer service that supports revenue goals.

You will ensure eligibility for presentations, use persuasive techniques to maximize revenue while maintaining guest loyalty, and uphold company standards. Flexible weekends/holidays availability and prior concierge or sales experience are preferred.

Qualifications

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Availability to work a flexible schedule to include weekends and holidays.
• Concierge and/or sales experience preferred.
• Position may require background and drug screening, in accordance with state and local requirements.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Responsibilities

• Engaging with hotel guests at desk locations and providing elevated customer service.
• Scheduling sales presentations and managing customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
• Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Skills

Sales experience

Customer service experience

Guest interaction

Job description

Hyatt Vacation Ownership in Hawaii seeks a Coordinator Marketing Linkage to engage hotel guests, schedule sales presentations, and deliver elevated customer service that supports revenue goals.

You will ensure eligibility for presentations, use persuasive techniques to maximize revenue while maintaining guest loyalty, and uphold company standards. Flexible weekends/holidays availability and prior concierge or sales experience are preferred.