Vacation Rental Property Manager

Better Talent; Jacksonville (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Healthcare spending accounts

Job summary

Suncastle Properties on Florida's Historic Coast is seeking a detail-oriented Vacation Rental Property Manager focused on quality assurance and cleanliness. You will manage housekeepers, coordinate cleaning around departures and arrivals, and inspect units prior to guest stays to ensure linens, housewares, and appliances are in working order.

You will keep the management team informed of issues requiring immediate action and communicate with guests to ensure satisfaction while addressing

Qualifications

• 1-2 years of experience in property management or vacation rental/home rental environments
• Hospitality or customer service experience preferred
• Valid driver's license, clean MVR, reliable transportation
• Acute sense of urgency with strong time management, organizational and communication skills
• Attention to detail and willingness to learn new systems/tools
• Proficiency with basic computer software and adaptability to new tools

Responsibilities

• Build relationships with guests and homeowners
• Respond promptly to guest and homeowner needs
• Meet with guests and homeowners when significant issues arise
• Monitor quality and ensure housekeeping standards before guest arrival
• Identify opportunities to improve housekeeping and guest services
• Track arrivals and departures to create housekeeping schedules
• Coordinate with housekeepers on schedules and readiness
• Communicate standards and improvements with housekeeping staff
• Maintain inventory of guest amenities and supplies
• Inspect homes for maintenance, housekeeping, and cosmetic issues
• Troubleshoot minor issues or escalate larger ones
• Conduct housekeeping inspections and touch-up cleaning
• Perform home inventories for linens and housewares
• Attend to guest issues and escalated calls during/after hours
• Work with office to assist guests as needed

Skills

Time management

Organizational skills

Communication skills

Analytical thinking

Customer service

Problem solving

Tools

Microsoft Office

Job description

COMPANY OVERVIEW:

Suncastle Properties is a fast-growing vacation rental company on Florida's Historic Coast. Our goal is to become the leader in the luxury vacation rental market and have the best inventory on Florida's First Coast (Jacksonville, Ponte Vedra, St Augustine and the Beaches). We do this by building a very innovative and unique company that doesn't follow the established mold. We are looking for talented customer care, property managers, and realtors, like you to join us for the ride.

POSITION SUMMARY:

Suncastle Properties is seeking a detail-oriented Vacation Rental Property Manager . This position is responsible for quality assurance with an emphasis on cleanliness. Managing housekeepers by coordinating cleaning schedules according to upcoming departures and arrivals. Inspecting units prior to guests' arrival to ensure housekeeping standards have been met – making certain all linens, housewares and appliances in the unit are in working order and guest amenities are of adequate supply. This position ensures the management team is abreast of all issues that require coordination of immediate actions. Communicating whenever possible with the guests to ensure complete satisfaction and address any concerns.

RESPONSIBILITIES:

• Build relationships with guests and homeowners
• Respond promptly and care for guest and homeowner needs
• Meet with guests and homeowners when significant issues arise
• Monitor quality, ensuring all units meet housekeeping standards prior to guest arrival
• Identify opportunities for improvement in housekeeping and guest services
• Track guest arrivals and departures to create housekeeping schedules
• Work closely with contract housekeepers, setting schedules and due dates to ensure homes are ready when guests arrive
• Collaborate with housekeepers to communicate standards and improve processes
• Maintain inventory of guest amenities & housekeeping supplies and prepare reorder requisitions
• Inspect homes frequently to identify maintenance, housekeeping, and cosmetic issues
• Troubleshoot and perform minor maintenance or elevate larger issues to maintenance
• Perform housekeeping inspections, touch up cleaning when needed.
• Perform home inventories for linens, housewares, etc.
• Visiting guests that have issues & taking escalated calls during weekdays and after-hours as necessary
• Occasionally help resolve after-hours guest needs
• Answer the office phone and assist guests as needed

QUALIFICATIONS:

• 1-2 years of experience in property management or vacation rental / short term rentals a must
• Experience in the hospitality/customer service field, or new college graduate
• Working knowledge of housekeeping, maintenance and hospitality standards preferredValid driver's license, clean MVR and reliable transportation
• Acute sense of urgency with excellent time management, organizational and communications skills
• Attention to detail is a must
• Analytical thinking and problem solving
• Must have computer knowledge of Microsoft Office and not shy from learning new systems and tools

COMPENSATION & BENEFITS:

Annual Salary: $40,000 - $50,000

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs