Property Care Manager

Stayd Collective; Saint Augustine (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible PTO

Company gas card

Phone and laptop provided

Job summary

Stayd Collective is seeking a Property Care Manager to own the day-to-day physical care of a portfolio of vacation homes in St. Augustine and Jacksonville, FL. You will ensure every property is maintained, guest-ready and assets protected, working alongside Guest Services, inspectors and vendors.

You’ll walk properties, coordinate repairs, manage vendors, and stay ahead of issues so guests experience a flawless stay. This on-site role requires residency in the St.

Qualifications

• Experience in short-term rentals, hospitality or property management.
• Strong communication with owners and guests.
• Ability to manage vendors and basic home maintenance.
• Excellent organization and self-direction.
• Proven proactive problem solving and follow-through.
• Experience with Guesty, Breezeway, monday.com, Slack and Google Workspace.
• Airbnb/VRBO experience is a plus.
• You live in the St. Augustine/Jacksonville area and can handle on-call weeks.

Responsibilities

• Maintain properties through routine upkeep and preventive maintenance.
• Schedule and quality-check inspections and turnovers.
• Coordinate vendors and verify work is completed correctly.
• Ensure homes are guest-ready and presented beautifully.
• Handle on-site escalations and resolve issues quickly.
• Flag items needing owner approval and protect assets.
• Update property and maintenance records in Breezeway, Guesty, monday.com and Slack.
• Achieve four scorecard metrics: Guest Service Score, Cleaning Rating, Preventable Churn, Owner NPS.

Skills

Hospitality operations

Vendor management

Written communication

Organization

Proactive problem solving

Self-directed work style

On-call readiness

Tools

Guesty

Breezeway

monday.com

Slack

Google Workspace

Airbnb/VRBO experience

Job description

Property Care Manager

30 North

Full-time | On site - St. Augustine / Jacksonville, Florida

Department: Field Operations

Schedule: Monday-Friday, 9am-5pm ET | Rotating on-call evenings and weekends

Reports to: General Manager

Compensation:$45,000 - $60,000/ year + performance bonus

About the brand

30 North manages vacation homes across St. Augustine and Jacksonville on Florida's northeast coast. Owners trust us with homes they have put years into, and guests arrive expecting the beach trip they pictured. Salt air, summer storms and back-to-back turnovers are hard on a house, so the details matter at 30 North: a home that is quietly falling behind shows up in a review long before it shows up in a report.

The role

You own the day-to-day physical care of the homes in your book of business. You are the person who makes sure every property is maintained, presented beautifully and ready for a 5-star stay, and the person protecting our homeowners' assets while you do it.

Most days are in the field. You walk properties, meet inspectors and vendors on site, handle the small repairs yourself, and make sure tomorrow's arrivals are guest-ready before you close out the day. This is a role for a real go-getter: someone who would rather fix it this afternoon than write a ticket about it tomorrow. Scheduling a vendor is not the same as getting the job done right. If something is yours, you own the follow-through.

This seat is open because the person in it is being promoted, so the portfolio needs someone ready to pick it up and run.

Where you sit

You sit in Field Operations and work closely with Guest Services, inspectors, housekeeping, vendors and the General Manager.

This is an on-site role. You need to live in the St. Augustine / Jacksonville area. Core hours are Monday through Friday, 9am to 5pm Eastern, with regular field days on property and a rotating on-call schedule for evenings and weekends. On-call weeks include handling after-hours guest issues by phone and, when needed, in person.

What you'll own

• Maintain the properties in your book of business through routine upkeep, preventive maintenance and quick fixes in the field.
• Schedule, walk and quality-check property inspections and turnover results.
• Schedule and coordinate vendors (maintenance, repairs, pool, lawn, pest and more) and verify the work is done right.
• Make sure every home is clean, stocked, working and presented beautifully for a 5-star guest experience.
• Field escalations from Guest Services and resolve on-property issues quickly.
• Flag anything that needs owner approval and keep owners' assets protected.
• Keep property, task and maintenance records current in Breezeway, Guesty, monday.com and Slack.
• Deliver on the four scorecard metrics this role is bonused on: Guest Service Score, Cleaning Rating, Preventable Churn and Owner NPS.

What you bring

• 2+ years of experience in short-term rentals, hospitality, property management or a similar guest- or client-facing operations role.
• Strong written communication with owners and guests.
• Comfort managing vendors and triaging basic home maintenance issues.
• Excellent organization and a self-directed way of working.
• A go-getter mindset: you find the problem before someone else reports it, and you get it solved.
• Experience with Guesty (or a similar PMS), Breezeway, monday.com, Slack and Google Workspace.
• Airbnb / VRBO platform experience is a plus.
• You live in the St. Augustine / Jacksonville area and can take on rotating on-call weeks.

Compensation & Benefits

• $45,000-$60,000/year, depending on experience.
• Performance bonus on four equally weighted metrics: Guest Service Score, Cleaning Rating, Preventable Churn and Owner NPS.
• Flexible PTO.
• Company gas card.
• Phone and laptop provided if needed.
• Growth path within Stayd Collective.