VA School Certifying Official

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Commonwealth of VA Careers in Norfolk, VA is seeking a VA School Certifying Official to review claims for Veterans Affairs Educational Benefits and support military affiliated students.

You will submit certifications and verifications through the Enrollment Manager portal, assist with questions in person, by phone, and by email, and help ensure accurate benefit processing.

Qualifications

• Working knowledge of VA Education Benefits.
• Effective verbal and written communication skills.
• Ability to interpret and explain policy.
• Ability to prioritize work and work independently.
• Use Excel for calculations and data handling.
• Strong customer service skills.

Responsibilities

• Review claims for VA Education Benefits.
• Submit certifications/verifications through Enrollment Manager portal.
• Assist students with questions related to VA benefits in person, by phone, and by email.

Skills

VA Education Benefits

Verbal communication

Written communication

Policy interpretation

Prioritization

Independent work

Discrepancy investigation

Excel

Customer service

Diplomatic communication

Tools

Enrollment Manager portal

Job description

Title: VA School Certifying Official

Agency: VP DIGITAL TRANSFORMATION & TECHNOLOGY

Location: Norfolk, VA

FLSA: Non-Exempt

Hiring Range:

Full Time or Part Time: Full Time

Additional Detail

Job Description:

To serve as one of ODU’s School Certifying Officials by reviewing claims for Veterans Affairs Educational Benefits. We serve all military affiliated students here at ODU using one of the many VA educational benefits available. We do this by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email.

Minimum Qualifications:

• Working knowledge of Veterans Affairs Education Benefits.
• Effective verbal and written communication skills.
• Demonstrated ability to interpret and explain policy.
• Demonstrated ability to prioritize work, work independently, investigate potential discrepancies, and diplomatically communicate to the military affiliated student.
• Demonstrated ability to use Excel and perform mathematical calculations.
• Considerable knowledge of customer service techniques.