Veterans Affairs School Certifying Official (Entry-Level)

Full Sail University; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Full Sail University in Winter Park, FL seeks a Certifying Official to process and manage Veteran's education benefit paperwork in accordance with Federal and State guidelines. The role includes verification of eligibility, documenting schedule, attendance, and tuition billed to the Department of Veterans Affairs, and communicating updates to students.

The ideal candidate has strong administrative and customer service skills, experience with VA benefits or financial aid, and the ability to work

Qualifications

• Bachelor’s degree and/or one year of experience in a secondary school service department
• Experience certifying VA benefits and/or financial aid knowledge a plus, but will train an otherwise qualified candidate

Responsibilities

• Process and manage VA education benefits paperwork per Federal/State guidelines
• Calculate and certify VA education benefits for military students and dependents
• Assist students and parents via inbound/outbound calls, e-mail, and in-person visits
• Adhere to Full Sail University policies and confidentiality requirements
• Maintain attendance standards and perform other duties as assigned

Skills

Customer service

Communication

Teamwork

Problem solving

Confidentiality

Attention to detail

Adaptability

Organizational skills

Education

Bachelor’s degree

1 year experience in school service department

Tools

Microsoft Office

CampusVue

Job description

Job Overview

The Certifying Official is responsible for processing and managing Veteran's education benefit paperwork in accordance with Federal and State guidelines, including document and eligibility verification, and providing notice to the Department of Veteran Affairs of students' schedule, attendance, and tuition billed. The position is located and worked on campus in Winter Park, FL.

Responsibilities

• Process and manage Veteran's education benefit paperwork in accordance with Federal and State guidelines
• Calculate and certify VA education benefits and entitlements for military students and dependents
• Provide prospective and incoming enrolled and actively attending students with assistance and guidance to successfully finance their education using their VA education benefits
• Assist students and parents through inbound/outbound calls, e‑mail, and in‑person office visits

Other Responsibilities

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Adhere to company attendance standards
• Perform other duties as assigned

Competencies

• Ability to communicate effectively through verbal and written means
• Excellent spelling and grammar
• Ability to work well within a team environment
• Strong desire to help others
• Ability to creatively solve problems
• Professional attitude, upbeat, social, dependable
• Ability to adapt and thrive in a fast‑paced, dynamic environment
• Organized, self‑starter, motivated and coachable

Education and Experience

• Bachelor’s degree and/or one year of experience working in a secondary school service department required
• Previous administrative and customer service experience in a professional office environment required
• Experience certifying VA benefits and/or financial aid knowledge a plus, but will train an otherwise qualified candidate
• Applicant must not currently be or have ever been in default on any student loans

Computer and Equipment Skills

• Experienced using a computer, basic Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Familiarity with CampusVue or similar computer data system and other internet‑based programs

Environmental Factors and Physical Demands

Work is performed in an office environment. Physical requirements include remaining seated for extended periods while using a PC keyboard, calculator, and/or telephone. Employees must be able to work a minimum of 40 hours per week, in addition to occasional weekends and overtime as needed.

Full Sail is an Equal Opportunity Employer.