VA Medical Support Specialist

Loyal Source Government Services; Oakland (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Loyal Source Government Services is seeking a full-time Medical Support Assistant to provide administrative services at the Oakland VA Outpatient Clinic in Oakland, CA. The role requires handling receptionist duties, patient check-in, and support for the patient aligned care team.

Responsibilities include accurate data entry, scheduling support, and ensuring high-quality, compassionate service in a fast-paced environment. On-site hours reflect clinic operations in Oakland, CA.

Qualifications

• High School diploma or GED.
• Typing speed of at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of general clerical experience.
• Minimum 6 months experience using scheduling software.

Responsibilities

• Respond to internal and external requests for assistance in a courteous, professional manner.
• Answer calls within five rings and route with information collected.
• Check in patients via ISS and maintain patient demographics.
• Support Patient Relations and address patient concerns professionally.
• Participate in team huddles and adapt to changes under pressure.
• Manage workflow, track progress, and communicate scheduling issues.
• Prepare and format correspondence with correct punctuation and grammar.
• Maintain HIPAA-compliant handling of mail and faxes.

Skills

Typing 50 WPM

Medical terminology

General clerical experience

Scheduling software

MS Office familiarity

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

CPRS/ISS

Job description

Loyal Source Government Services is seeking a full-time Medical Support Assistant to provide administrative services at the Oakland VA Outpatient Clinic in Oakland, CA. The role requires handling receptionist duties, patient check-in, and support for the patient aligned care team.

Responsibilities include accurate data entry, scheduling support, and ensuring high-quality, compassionate service in a fast-paced environment. On-site hours reflect clinic operations in Oakland, CA.