Medical Office Receptionist & Patient Services

Loyal Source; Oakland (CA); On-site; USD 77,146,000 - 84,034,000; Full time

Job summary

Loyal Source is seeking a Medical Support Assistant to support the Oakland VA Outpatient Clinic, handling receptionist duties, patient check-ins, and communications with care teams. The role emphasizes compassionate, professional patient care and accurate data handling.

The position requires high school level education, basic medical terminology knowledge, and at least 6 months of clerical and scheduling experience, with proficiency in CPRS, ISS, and Microsoft Office.

Qualifications

• High school diploma or GED is required.
• Typing speed of at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of general clerical experience.
• Minimum 6 months experience using scheduling software.

Responsibilities

• Responds to internal and external requests in a courteous, professional manner.
• Answer phones within 5 rings and gather information before routing to providers.
• Check in patients and maintain patient demographics and insurance data.
• Use CPRS, ISS, and Microsoft Office to complete daily tasks.
• Support patient relations and address patient concerns professionally.
• Ensure accurate, timely correspondence and documentation.

Skills

Typing 50 WPM

Medical terminology

General clerical experience

Scheduling coordination

Education

High School diploma or GED

Tools

Microsoft Office

CPRS

ISS

HIPAA knowledge

Job description

Loyal Source is seeking a Medical Support Assistant to support the Oakland VA Outpatient Clinic, handling receptionist duties, patient check-ins, and communications with care teams. The role emphasizes compassionate, professional patient care and accurate data handling.

The position requires high school level education, basic medical terminology knowledge, and at least 6 months of clerical and scheduling experience, with proficiency in CPRS, ISS, and Microsoft Office.