VA Medical Scheduling & Care Support Assistant

Talentify; Dayton (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Aptive is seeking a Medical Support Assistant at the Dayton VA Medical Center to provide administrative and clerical support to clinical staff and Veterans. The role involves patient coordination, scheduling, and medical administrative tasks in accordance with VA policies.

Responsibilities include appointment management, records handling, HIPAA compliance, and front-desk support in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• 1–3 years of administrative, clerical, or healthcare support experience.
• Strong customer service and communication skills.
• Experience with scheduling systems and office software (e.g., Microsoft Office).
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Schedule, cancel, and reschedule patient appointments using VA systems.
• Coordinate patient care activities and communicate with clinical teams.
• Greet and assist Veterans, families, and visitors in a professional manner.
• Maintain accurate patient records and update electronic health systems.
• Perform eligibility verification and patient check-in/check-out procedures.
• Manage inbound/outbound calls and provide customer service support.
• Ensure compliance with HIPAA, Privacy Act, and VA security requirements.
• Process consults, referrals, and administrative documentation.
• Support clinic workflow, patient flow, and administrative operations.
• Perform general office duties (filing, scanning, data entry, correspondence).

Skills

Administrative experience

Customer service

Scheduling software

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Aptive is seeking a Medical Support Assistant at the Dayton VA Medical Center to provide administrative and clerical support to clinical staff and Veterans. The role involves patient coordination, scheduling, and medical administrative tasks in accordance with VA policies.

Responsibilities include appointment management, records handling, HIPAA compliance, and front-desk support in a fast-paced healthcare environment.