VA Benefits Certifier — Onsite in Knoxville

University of Tennessee, Knoxville; Knoxville (TN); Presencial; USD 42 000 - 49 000; Tempo integral

Resumo da oferta

The University of Tennessee, Knoxville, seeks a dedicated VA Benefits Certifier to manage certification of education benefits and TN Strong Act, guiding military-affiliated students and families through VA processes. This role reports to the VBA Manager within the Division of Student Success and supports campus events and operations.

The position requires strong organizational skills, experience with veteran populations, and proficiency in Banner, DARS, and Office 365.

Qualificações

• Time management skills are a must.
• Ability to establish relationships with prospective students and families.
• Ability to work independently with little supervision.
• Customer service skills—maintain confidentiality with the ability to understand needs of student veteran population and recognize and respond to students with TSD, TBI, mental or physical disabilities or impairments.
• Ability to gather and analyze data and make appropriate conclusions and recommendations.
• Ability to maintain high attention to detail and meet deadlines.

Responsabilidades

• Coordinates the daily operations of veteran records and carries out the benefits certifications process efficiently, and with low error margin for over 1800 students.
• The benefits certification process includes: tracking degree requirements for veteran students using DARS, certification of VA education benefits and TN Strong Act, reporting changes to certifications, following all legislation for submitting and maintaining certifications, keeping accurate detailed records of certifications and other procedures as they relate to the benefits certification process
• Ensuring accuracy for compliance for VA reporting procedures.
• Develops and maintains spreadsheets of certifications for accuracy and record keeping.
• Implements best practices for certification procedures that are related to academic, and financial records, catalog, and curriculum.
• Counsels military affiliated students and families on use of veterans education benefits, TN Strong Act and Tuition Assistance.
• Works collaboratively with other offices on campus such as the Veterans Success Center, Bursar's Office, Office of the University Registrar, and other offices in the Division of Student Success.
• Works with students to resolve issues with benefits or financial issues.
• Tracks and certifies all aspects of TN Strong Act and maintain accurate records of TN Strong Act packets and payments.

Conhecimentos

Time management

Relationship building

Independent work

Customer service

Data analysis

Attention to detail

Formação académica

High School Diploma

Bachelor’s Degree

Ferramentas

BANNER

DARS

Office 365

Descrição da oferta de emprego

The University of Tennessee, Knoxville, seeks a dedicated VA Benefits Certifier to manage certification of education benefits and TN Strong Act, guiding military-affiliated students and families through VA processes. This role reports to the VBA Manager within the Division of Student Success and supports campus events and operations.

The position requires strong organizational skills, experience with veteran populations, and proficiency in Banner, DARS, and Office 365.