V108 - Case Manager- Personal Injury Case Manager

flywheel; United States; Teletrabalho; USD 14 000 - 15 000; Tempo integral

Resumo da oferta

Job Duck is seeking an experienced bilingual Personal Injury Case Manager to handle a high-volume caseload from intake through settlement. You will guide clients through the process, manage calls, coordinate case activity, and support negotiations using tools like Filevine, Zoom Phone, Google Workspace, and Microsoft 365.

Strong English skills and bilingual proficiency (English/Spanish) are required, with direct PI case management and intake experience.

Qualificações

• Direct personal injury case management experience is required.
• California personal injury experience is strongly preferred.
• Personal injury intake experience is required.
• Experience using Filevine is required.
• Experience using Zoom Phone is required.
• Proficiency with Google Workspace is required.
• Proficiency with Microsoft 365 is required.

Responsabilidades

• Identify case related issues and take appropriate action without requiring constant supervision.
• Communicate with clients and team members through Google Workspace and Microsoft 365.
• Monitor deadlines, pending tasks, follow ups, and outstanding documentation for assigned cases.
• Collaborate with the attorney, local team members, and remote team members to keep cases progressing efficiently.
• Protect confidential client and case information.
• Handle inbound and outbound calls using Zoom Phone.
• Prioritize urgent and time sensitive matters while managing a high volume of daily activity.
• Assist with settlement activities and ensure required information is complete and properly documented.
• Handle initial calls and communicate professionally with prospective and existing clients.
• Maintain accurate and current case notes, records, documents, and status updates in Filevine.
• Prepare and coordinate demand related documentation.
• Maintain ownership of a caseload of 60 or more active cases.
• Support case negotiations and communicate with relevant parties as needed.
• Maintain regular communication with clients regarding case progress, pending requirements, and next steps.
• Complete personal injury intake activities and collect accurate case information.
• Manage personal injury cases from intake through settlement.

Conhecimentos

Personal injury

Bilingual

English fluency

Caseload 60+

Ferramentas

Filevine

Zoom Phone

Google Workspace

Microsoft 365

Descrição da oferta de emprego

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description:

Job Duck is seeking an experienced Bilingual Personal Injury Case Manager to manage a high volume of personal injury cases from intake through settlement. In this role, you will guide clients through the case process, handle initial calls, coordinate case activity, support negotiations, and help prepare demands and settlements.

You will make a meaningful daily impact by keeping cases organized, maintaining clear communication, and ensuring that important follow ups are completed promptly. This opportunity is ideal for a confident, detail-oriented professional who can manage competing priorities independently while providing reliable and compassionate client support. The right candidate will have direct personal injury case management experience, strong English communication skills, and an interest in building a long term career with a collaborative legal team.

Monthly Compensation: 1,220 to 1,320

Responsibilities include, but are not limited to:

• Identify case related issues and take appropriate action without requiring constant supervision.
• Communicate with clients and team members through Google Workspace and Microsoft 365.
• Monitor deadlines, pending tasks, follow ups, and outstanding documentation for assigned cases.
• Collaborate with the attorney, local team members, and remote team members to keep cases progressing efficiently.
• Protect confidential client and case information.
• Handle inbound and outbound calls using Zoom Phone.
• Prioritize urgent and time sensitive matters while managing a high volume of daily activity.
• Assist with settlement activities and ensure required information is complete and properly documented.
• Handle initial calls and communicate professionally with prospective and existing clients.
• Maintain accurate and current case notes, records, documents, and status updates in Filevine.
• Prepare and coordinate demand related documentation.
• Maintain ownership of a caseload of 60 or more active cases.
• Support case negotiations and communicate with relevant parties as needed.
• Maintain regular communication with clients regarding case progress, pending requirements, and next steps.
• Complete personal injury intake activities and collect accurate case information.
• Manage personal injury cases from intake through settlement.

Requirements:

Availability to work from 8:00 AM to 5:00 PM Pacific Daylight Time Monday through Friday

• Direct personal injury case management experience is required.
• California personal injury experience is strongly preferred.
• Candidates with personal injury experience from another United States jurisdiction may be considered if they have directly managed personal injury cases.
• Personal injury intake experience is required.
• Strong spoken and written English skills are required.
• Bilingual proficiency is required.
• Ability to independently manage a caseload of 60 or more active cases.
• Ability to handle a high daily call volume, including initial calls, client communications, and case related follow ups.
• The work schedule includes two 10 minute breaks and one 1 hour lunch break.
• Availability to start as soon as possible.
• Long term commitment to the position and organization.
• Experience using Filevine is required.
• Experience using Zoom Phone is required.
• Proficiency with Google Workspace is required.
• Proficiency with Microsoft 365 is required.

Languages:

English, Spanish