V108 - Case Manager - Personal Injury Case Manager

Job Duck; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck is seeking a highly organized Virtual Case Manager to support a fast-paced legal team handling Personal Injury cases. You will oversee multiple cases, coordinating intake, investigations, and settlements while maintaining clear client communication and meticulous documentation.

This remote role requires strong multitasking and empathy, with CST timezone alignment and collaboration across attorneys, clients, and third parties. Monthly compensation ranges from $1,220 to $1,320.

Qualifications

• Experience supporting Personal Injury cases.
• Experience managing the full case lifecycle from intake to settlement.
• Strong written and verbal English communication skills.
• Ability to manage multiple active cases while meeting deadlines.
• Empathetic and client-focused approach.

Responsibilities

• Prioritize multiple active cases with attention to detail.
• Manage day-to-day progress of Personal Injury cases from intake to resolution.
• Support case lifecycle: client intake, investigation, evidence gathering, litigation support, settlement prep.
• Gather, organize, and review case documentation for accuracy.
• Identify issues or delays and communicate them to the legal team.
• Maintain organized and up-to-date electronic case files.
• Coordinate with attorneys, clients, medical providers, insurers and other parties.
• Track case activity and document communications in the case management system.

Skills

Personal Injury experience

Case management

English communication

Multitasking

Client empathy

Deadline management

Team collaboration

Professionalism

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description

At Job Duck, we're looking for a highly organized and proactive Virtual Case Manager to support a fast-pace legal team by overseeing the day to day progress of multiple personal injury cases. In this role, you'll play a key part in ensuring each case moves forward efficiently by coordinating tasks, monitoring deadlines, and maintaining clear communication with clients and the legal team. You'll thrive if you enjoy managing multiple priorities, identifying potential issues before they become problems, and delivering an exceptional client experience through empathy and attention to detail. This is an excellent opportunity for someone who takes ownership of their work, values collaboration, and enjoys making a meaningful impact throughout every stage of the legal process.

Monthly Compensation: 1,220 to 1,320 USD

Responsibilities

• Prioritize multiple active cases while maintaining exceptional attention to detail.
• Manage the day to day progress of multiple Personal Injury cases from intake through resolution.
• Support the case lifecycle, including client intake, investigation, evidence gathering, litigation support, and settlement preparation.
• Gather, organize, and review case documentation for accuracy and completeness.
• Identify potential issues or delays and proactively communicate them to the legal team.
• Maintain organized and up to date electronic case files.
• Assist with administrative and case management tasks to support the legal team and ensure efficient workflow.
• Coordinate and monitor case deadlines, ensuring all tasks are completed accurately and on time.
• Maintain regular communication with clients, providing updates and ensuring a positive client experience.
• Coordinate with attorneys, insurance companies, medical providers, and other parties involved in each case.
• Track case activity and document all communications within the firm's case management system.

Requirements

Timezone: CST

• Experience supporting Personal Injury cases is required.
• Experience managing the full case lifecycle, from client intake through investigation, litigation support, and settlement, is highly preferred.
• Ability to manage multiple active cases while maintaining accuracy and meeting deadlines.
• Strong written and verbal English communication skills.
• Comfortable communicating with clients in a professional and empathetic manner.
• Experience coordinating with attorneys, clients, medical providers, insurance companies, and other third parties is preferred.
• Ability to work independently while collaborating effectively with a legal team.
• Expected call volume: Approximately 16 to 30 calls per day.

Required Skills

• Experience managing Personal Injury cases.
• Strong case management and project management skills.
• Excellent organizational and time management abilities.
• Detail oriented with the ability to identify discrepancies and potential issues.
• Outstanding written and verbal communication skills.
• Active listening skills.
• Empathetic and client focused approach.
• Ability to prioritize multiple deadlines simultaneously.
• Critical thinking and problem solving skills.
• Ability to work collaboratively within a legal team.
• Professionalism and confidentiality when handling sensitive information.
• Strong follow up and case coordination skills.

Languages

English, Spanish