V108C Personal Injury Case Manager I

Job Duck LLC; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck LLC connects talented professionals with growing law firms that need dedicated team members to drive case progress and deliver exceptional client service. We are seeking a Personal Injury Case Manager who is proactive, empathetic, highly organized, and eager to own responsibilities with minimal supervision.

In this role, you will coordinate between clients, medical providers, insurers, courts, and legal staff, manage multiple active cases, and keep documentation in NEOS by Assembly and

Qualifications

• 3-5 years of experience as a Personal Injury Case Manager.
• Experience with Personal Injury is mandatory.
• Strong understanding of personal injury case workflows.
• Experience handling client communications and case documentation.
• Ability to manage multiple active cases simultaneously.
• Software and Tools: NEOS by Assembly, RingCentral, Microsoft Office Suite.
• Excellent follow-up and organizational skills.
• Ability to work independently and proactively.
• Strong attention to detail.
• Willingness to learn new processes and assume additional responsibilities as needed.
• Proactive and self motivated mindset.
• Strong follow through and task ownership.
• Ability to prioritize multiple deadlines effectively.
• Empathetic and client focused communication style.
• Professionalism and confidentiality.
• Critical thinking and problem solving skills.

Responsibilities

• Report claims and assist with claim-related processes.
• Communicate with courts on case-related matters and updates.
• Monitor case progress and move files through each stage of the case lifecycle.
• Request and obtain medical records and supporting case documentation.
• Conduct client intake activities and gather necessary information and documentation.
• Identify and resolve case bottlenecks proactively.
• Track deadlines and outstanding items to ensure timely completion.
• Coordinate with attorneys and legal staff regarding next steps and case developments.
• Provide case updates and maintain regular communication with clients.
• Maintain accurate and organized records within the case management system.
• Follow up on outstanding requests with clients, medical providers, insurance companies, and third parties.

Skills

Personal Injury

Case management

Client communication

Attention to detail

Time management

Bilingual English/Spanish

Tools

NEOS by Assembly

RingCentral

Microsoft Office Suite

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description: At Job Duck, we connect talented professionals with growing law firms that need dedicated team members to help drive case progress and deliver exceptional client service. We are seeking a Personal Injury Case Manager who is passionate about helping clients navigate the legal process while ensuring cases move forward efficiently. In this role, you will serve as a key point of coordination between clients, medical providers, insurance companies, courts, and legal staff. The ideal candidate is proactive, empathetic, highly organized, and eager to take ownership of responsibilities without constant supervision. If you thrive in a fast paced environment, enjoy solving problems, and take pride in keeping cases on track, this could be an excellent opportunity for you.

Monthly compensation: 1220 USD to 1320 USD

• Report claims and assist with claim related processes
• Communicate with courts regarding case related matters and updates
• Monitor case progress and help move files through each stage of the case lifecycle
• Request and obtain medical records and supporting case documentation
• Conduct client intake activities and gather necessary information and documentation
• Identify and resolve case bottlenecks proactively
• Track deadlines and outstanding items to ensure timely completion
• Coordinate with attorneys and legal staff regarding next steps and case developments
• Provide case updates and maintain regular communication with clients
• Maintain accurate and organized records within the case management system
• Follow up on outstanding requests with clients, medical providers, insurance companies, and third parties

Timezone: Eastern Standard Time (EST)

Schedule: Monday through Friday 8:30 AM to 5:30 PM EST

• 3-5 years of experience as a Personal Injury Case Manager.
• Experience with Personal Injury is mandatory
• Strong understanding of personal injury case workflows
• Experience handling client communications and case documentation
• Ability to manage multiple active cases simultaneously
• Software and Tools: NEOS by Assembly, RingCentral, Microsoft Office Suite
• Excellent follow-up and organizational skills
• Ability to work independently and proactively
• Strong attention to detail
• Willingness to learn new processes and assume additional responsibilities as needed
• Proactive and self motivated mindset
• Strong follow through and task ownership
• Ability to prioritize multiple deadlines effectively
• Empathetic and client focused communication style
• Professionalism and confidentiality
• Critical thinking and problem solving skills

Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish