UX Writer & Content Designer (III) [AQ-25771]

Aquent; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Aquent partners with a leading technology innovator to shape the content strategy for a suite of editor applications, guiding AI-enabled creation tools across multiple surfaces. You’ll own end-to-end content systems, naming, and task-flow design to preserve clarity and user trust.

You will collaborate with Product, Engineering, Research, and UX to align governance, taxonomy, and voice while driving high-impact, creator-focused experiences that scale globally.

Qualifications

• 8+ years leading UX writing or product content strategy for complex software.
• Deep understanding of ML/LLM design for user-friendly experiences.
• Defined product hierarchies, terminology glossaries, scalable content frameworks.
• Exceptional clarity in interface copy, IA, and microcopy with user empathy.
• Capable of building consensus across product, engineering, research and UX teams.
• Strong written and verbal communication to articulate ideas to diverse stakeholders.

Responsibilities

• Define conceptual frameworks, naming architectures, and task flows for AI-enabled creation tools.
• Structure system instructions and multimodal feedback for latency, uncertainty, and revision states.
• Establish taxonomy across multiple product teams for cohesive governance.
• Maintain a direct human product voice across high-visibility strings, onboarding, and error handling.
• Contribute to strategic direction of product content and user interactions across the ecosystem.
• Lead initiatives blending AI with intuitive content design to push UX boundaries.

Skills

UX writing leadership

Pragmatic AI fluency

Systems & taxonomy

Clear writing craft

Stakeholder influence

Communication & collaboration

Job description

Imagine shaping the future of how millions of people around the world create, collaborate, and communicate every single day. In this pivotal role, you will have the extraordinary opportunity to directly influence the user experience of next-generation, AI-powered productivity tools, guiding the evolution of beloved applications into dynamic, intelligent platforms that empower users to achieve more with unprecedented ease and creativity.

About The Partner And The Role

Aquent is partnering with a globally recognized technology leader at the forefront of innovation to find an exceptional product thinker. In this role, you will drive the content strategy for a suite of widely used editor applications, including document creation, spreadsheets, presentations, forms, site building, video, and image editing. This is your chance to work at the intersection of product strategy, systems design, and cutting-edge creation tools, integrating advanced AI capabilities to solve genuine user problems and ensure a seamless, intuitive experience across multiple distinct digital surfaces.

What You’ll Do

• Define conceptual frameworks, naming architectures, and end-to-end task flows, illustrating how traditional creation tools evolve into dynamic, modular AI platforms without disrupting core workflows.
• Structure system instructions, interaction heuristics for managing latency, uncertainty, and revision states, and develop multimodal feedback frameworks across text, voice, and visual outputs.
• Establish clear taxonomy across multiple product teams, building consensus with Product, Engineering, Research, and UX leads to ensure cohesive suite governance.
• Champion a tight, direct, and human product voice across high-visibility product strings, onboarding paths, and error-handling models, enhancing clarity and user trust.
• Contribute significantly to the strategic direction of product content, influencing design decisions and user interactions across a broad product ecosystem.
• Lead initiatives that blend advanced AI capabilities with intuitive content design, pushing the boundaries of user experience in creation tools.

Required Qualifications

• 8+ years of experience leading UX writing or product content strategy for complex enterprise or consumer software platforms.
• Pragmatic AI Fluency: A deep understanding of how to design for machine learning and Large Language Model (LLM) capabilities, translating complex technology into user-friendly experiences.
• Systems & Taxonomy Architecture: A proven track record of defining product hierarchies, terminology glossaries, and scalable content frameworks across multi-surface ecosystems.
• High-Caliber Writing Craft: Exceptional clarity in interface copy, information architecture, and microcopy, with an eye for detail and user empathy.
• Strong ability to build consensus and influence stakeholders across diverse product, engineering, research, and UX teams.
• Excellent communication and collaboration skills, with the ability to articulate complex ideas clearly and persuasively.

Client Description

Join one of the world's most iconic technology visionaries, consistently recognized as a global leader in digital innovation. Our client offers a high-energy, collaborative environment where you will work alongside some of the industry’s brightest minds. This is a unique opportunity to gain experience within a multi-billion dollar tech giant, contributing to high-visibility projects that influence how the world connects and learns. For professionals looking to elevate their career, there is no better place to build your portfolio and witness large-scale innovation in action.