UX Researcher

Uline; Waukegan (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonuses

Paid holidays & PTO

Tuition assistance

On-site café

Fitness center

Job summary

Uline is seeking a UX Researcher to uncover customer insights and identify opportunities to improve digital experiences across its North American platforms. You will turn research into action by collaborating with cross-functional teams and guiding decisions with data-driven findings.

The role requires a Bachelor's degree in UX/related field and 2+ years of UX research experience, with workshops experience and strong analytical and communication skills.

Qualifications

• Bachelor's degree in UX Design, Research, Psychology, HCI, Anthropology or related field.
• Minimum 2+ years of UX research experience.
• Experience facilitating collaborative workshops.
• Strong analytical, time management and communication skills.

Responsibilities

• Develop and execute user research strategies across customer-facing channels and internal apps.
• Conduct quantitative and qualitative research, including market and competitive analyses.
• Create test plans, deliverables and presentations to communicate insights.
• Partner with UX designers, business teams and stakeholders to develop user-centered solutions.

Skills

UX research

Workshop facilitation

Analytical skills

Communication

Time management

Education

Bachelor's degree in UX/related field

Job description

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

It’s all about our customers! Our eCommerce team is committed to making Uline.com the easiest place to do business. As a UX Researcher, you'll uncover valuable customer insights, identify opportunities for improvement and help shape digital experiences that meet customer needs. Collaborate with cross-functional teams to turn research into action and influence decisions across our growing North American company.

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

It’s all about our customers! Our eCommerce team is committed to making Uline.com the easiest place to do business. As a UX Researcher, you'll uncover valuable customer insights, identify opportunities for improvement and help shape digital experiences that meet customer needs. Collaborate with cross-functional teams to turn research into action and influence decisions across our growing North American company.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Develop and execute user research strategies across Uline’s customer-facing eCommerce channels and internal applications.
• Conduct quantitative and qualitative research, including market and competitive analysis, to identify user needs and opportunities.
• Create test plans, deliverables and presentations to communicate insights and guide business decisions.
• Partner with UX Designers, business teams and stakeholders to develop user-centered solutions based on research.

Minimum Requirements

• Bachelor’s Degree in User Experience (UX) Design / Research , Psychology, Human-Computer Interaction (HCI), Anthropology or related field.
• 2+ years of UX research experience.
• Experience facilitating collaborative workshops.
• Excellent analytical, time management and communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café and first-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!