UX Lead: Design System & Consumer-Grade Platform

Ecolab, Inc.; Saint Paul (MN); On-site; USD 134,000 - 201,000; Full time

Job summary

Ecolab, Inc. in Saint Paul, MN seeks an experienced UX Lead for our ServiceNow platform. You will drive UX/UI standards and own the design system, leading designers and developers to ship consistent, consumer-grade enterprise experiences.

You will code in React and build in UI Builder and Now Experience Framework, ensuring shipped experiences match designs across projects. Strong leadership and stakeholder skills are essential.

Qualifications

• Bachelor’s degree in a related field and 8+ years in UX/UI design.
• Experience with ServiceNow native UX capabilities including UI Builder and Now Experience Framework across workspaces, portals, and Employee Center.
• Hands-on front-end development experience with React, JavaScript, HTML, and CSS and ability to build production experiences directly.
• Proven track record building and owning a design system and component library adopted across multiple teams.
• Experience establishing and documenting UX/UI standards and driving adoption at scale.
• Hands-on user research experience including usability testing and translating findings into design decisions.
• Portfolio showing consumer-grade enterprise experiences and leadership of design teams.

Responsibilities

• Own and document the UX/UI standards for the platform and drive adoption across teams.
• Build and own a design system and component library for consistency.
• Establish design patterns, guidelines, and reusable components to raise the floor of all shipped solutions.
• Define what good looks like and enforce it through reviews and standards.
• Move beyond ITSM to consumer-grade experiences and measure adoption.
• Lead and mentor a team of designers and developers.

Skills

UX leadership

Design systems

React

JavaScript

HTML/CSS

Stakeholder management

Figma

Education

Bachelor’s degree in related field

Tools

ServiceNow UI Builder

Now Experience Framework

Figma

Job description

Ecolab, Inc. in Saint Paul, MN seeks an experienced UX Lead for our ServiceNow platform. You will drive UX/UI standards and own the design system, leading designers and developers to ship consistent, consumer-grade enterprise experiences.

You will code in React and build in UI Builder and Now Experience Framework, ensuring shipped experiences match designs across projects. Strong leadership and stakeholder skills are essential.