UX Design Manager: Customer & Partner Experience, Remote

SmartRecruiters, Inc.; San Diego (CA); Remote; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Flexible work locations

Job summary

ServiceNow is seeking a Manager, Product Design for Customer & Partner Experience. This role leads a UX design team across enterprise platforms, focusing on AI-enabled product experiences.

You will mentor designers, collaborate with product management and engineering, and drive design systems adoption while aligning with the company vision and user needs. Flexible remote/work location is supported.

Qualifications

• 3+ years of people management or design team leadership.
• 8+ years in UX or Interaction Design.
• Experience integrating AI into work processes.
• Strong Enterprise Design experience and a design portfolio.
• BA/BS in Design or related field.

Responsibilities

• Lead, mentor, and inspire a team of UX designers.
• Set goals and align with product vision.
• Guide through full product lifecycle from research to delivery.
• Collaborate cross-functionally with PM and engineering.
• Oversee Design Systems usage and evolution.

Skills

Leading design teams

UX design

AI in design

Enterprise design

Portfolio

Problem solving

Teamwork

Communication skills

Education

BA/BS in Design

Job description

ServiceNow is seeking a Manager, Product Design for Customer & Partner Experience. This role leads a UX design team across enterprise platforms, focusing on AI-enabled product experiences.

You will mentor designers, collaborate with product management and engineering, and drive design systems adoption while aligning with the company vision and user needs. Flexible remote/work location is supported.