Head of UX & Customer & Partner Experience

ServiceNow; California (MO); Remote; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow seeks a senior UX leader to mentor and scale a multi-disciplinary design team across Customer & Partner Experience and ServiceNow University. You will shape the UX strategy, drive AI-enabled product experiences, and collaborate with product, engineering, and research to deliver user-centered solutions.

The role emphasizes hands-on leadership, scalable design systems, and ensuring alignment with company objectives while promoting cross-functional teamwork.

Qualifications

• BA/BS or higher in Design, Design Communication, HCI, or related field.
• Experience participating in the full product lifecycle for web or software.
• Experience in user experience design across corporate/software/web/agency contexts.

Responsibilities

• Lead, mentor, and inspire a team of UX designers, fostering collaboration and high performance.
• Set goals and align team work with product vision and user needs.
• Guide design from research to prototyping, testing, and delivery with best practices.
• Provide coaching and career development to grow skills.
• Ensure collaboration with product managers and engineers for cohesive solutions.
• Collaborate on strategy, release planning, and roadmaps.
• Oversee Design Systems usage and evolution.
• Help distill complex problems into actionable design goals.
• Promote knowledge sharing across distributed design teams.
• Deliver compelling presentations to executives about UX vision and strategy.
• Represent design in cross-functional leadership meetings.

Skills

People management

UX design leadership

AI in workflows

Enterprise design

Portfolio showcase

Problem distillation

Cross-functional collaboration

Initiative & practical mindset

Education

BA/BS in Design or related field

End-to-end product lifecycle experience

UX/design industry experience

Job description

ServiceNow seeks a senior UX leader to mentor and scale a multi-disciplinary design team across Customer & Partner Experience and ServiceNow University. You will shape the UX strategy, drive AI-enabled product experiences, and collaborate with product, engineering, and research to deliver user-centered solutions.

The role emphasizes hands-on leadership, scalable design systems, and ensuring alignment with company objectives while promoting cross-functional teamwork.