Director, Product Design (Fully Remote)

ServiceNow; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

ServiceNow seeks a senior UX leader to guide a large design organization and drive enterprise product design across a broad portfolio. You will mentor managers, collaborate with Product and Engineering from concept to roadmaps, and ensure a unified experience across the ServiceNow ecosystem, integrating AI, ML, and mobile capabilities.

The role requires extensive experience, deep knowledge of design systems, and a track record of delivering high-quality UX at scale, with flexible or remote work

Qualifications

• 15+ years of enterprise product design experience.
• 5 years in Experience Design.
• Expert with Sketch, Photoshop, and rapid prototyping tools like Axure and Framer.
• Experience with design systems, WCAG 2.0/2.1 AA, and managing design teams.

Responsibilities

• Lead and manage 8-10 designers and managers to deliver great UX.
• Oversee a portfolio of products and mentor subordinates.
• Collaborate with Product and Engineering from definition through execution of roadmaps.
• Ensure a unified experience across the ServiceNow ecosystem.

Skills

Design leadership

UX design

Mentoring

Collaboration

Tools

Sketch

Photoshop

Axure

Framer

Job description

• Lead and manage 8-10 designers and managers to deliver great UX.
• Oversee a portfolio of products, acting as a mentor to subordinates.
• Collaborate with Product and Engineering from definition through execution of roadmaps.

What you get to do in this role:

• Change the way people work using AI, Machine Learning and Mobile technology.
• Ensure a unified experience across the ServiceNow ecosystem.
• Rapidly iterate design scenarios, navigation maps, and prototypes.

Qualifications:

• 15+ years of enterprise product design experience and 5 years in Experience Design.
• Expert with Sketch, Photoshop, and rapid prototyping tools like Axure and Framer.
• Experience with design systems, WCAG 2.0/2.1 AA, and managing design teams.

Work Persona:

• Flexible or remote work personas assigned based on nature of work and location.
• Travel up to 20% of the year may be required.

ServiceNow

ServiceNow is an AI control tower for business reinvention, bringing together any AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.