UX Design & Innovation Lead — AI + Design Systems

United

Chicago (IL)

On-site

USD 141,000 - 183,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United Airlines seeks a Senior Manager of User Experience to lead a team of designers and technologists in crafting intelligent, personalized travel experiences. The role focuses on shaping a scalable design system and bridging business goals with human-centered design across the digital ecosystem, including the United app and united.com.

The team will leverage AI, data and research insights to create omnichannel interfaces that feel personal, predictive and effortless, while driving

Qualifications

Bachelor's degree in technology, Design or relevant field.
7+ years visual or interaction design experience.
3+ years supervisory experience.
Experience crafting AI-driven travel/retail experiences using data and insights.
Proven ability to define and evolve scalable design systems.
Experience designing for iOS-based digital products.
Strong track record shaping experience roadmaps and managing resources.

Responsibilities

Partner with product and technology leaders to shape unified experience roadmaps.
Guide omnichannel experience across desktop, mobile, seatback, and notifications.
Own the Atmos design system and ensure consistency, accessibility, and brand alignment.
Champion shared ownership of design outcomes with stakeholders.
Drive data- and research-informed design decisions tied to measurable outcomes.
Champion strategic integration of AI across platforms to anticipate customer needs.