Senior UX Design & AI Systems Leader

United; Chicago (IL); On-site; USD 141,000 - 183,000; Full time

Benefits offered by this job

Flight privileges

Medical benefits

Dental benefits

Vision benefits

Parental leave

401(k)

Job summary

United Airlines is seeking a Senior Manager, User Experience to guide AI-driven, omnichannel travel experiences across its digital ecosystem. You will lead a team of designers and technologists to craft a scalable design system, Atmos, ensuring accessibility, brand alignment, and measurable outcomes.

You will partner with product and tech leaders to shape roadmaps, drive data-informed decisions, and scale intelligent interfaces across United’s apps and platforms.

Qualifications

• Bachelor's degree in technology, Design or relevant field.
• 7+ years visual or interaction design experience.
• 3+ years supervisory experience.
• Experience with AI-driven, personalized travel experiences.
• Ability to define and evolve scalable design systems.
• Proven iOS design experience and familiarity with platform conventions.
• Strong capability to craft roadmaps and manage resources.
• Skilled in data-informed decision making and research.
• Excellent communication and stakeholder influence.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Shape unified experience roadmaps across digital channels.
• Lead omnichannel vision across desktop, mobile, seatback, and notifications.
• Own Atmos design system evolution for consistency and accessibility.
• Champion shared ownership with stakeholders throughout projects.
• Drive AI integration with scalable, system-driven design solutions.
• Grow a high-performing design team through mentorship.

Skills

UX leadership

7+ years design

3+ years supervision

AI-driven design

Design systems

iOS design

Roadmapping

Data-informed decision-making

Stakeholder influence

Leadership & mentorship

Education

Bachelor's degree in technology, Design or relevant field

Tools

Atmos design system

AI-assisted design tools

Job description

United Airlines is seeking a Senior Manager, User Experience to guide AI-driven, omnichannel travel experiences across its digital ecosystem. You will lead a team of designers and technologists to craft a scalable design system, Atmos, ensuring accessibility, brand alignment, and measurable outcomes.

You will partner with product and tech leaders to shape roadmaps, drive data-informed decisions, and scale intelligent interfaces across United’s apps and platforms.