Lead AI Architect - Conversational & Autonomous Systems

United Airlines; Chicago (IL); Presencial; USD 141.000 - 183.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

Accident & disability coverage

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Descripción de la vacante

United Airlines is seeking a technical leader to drive AI agent design and production-grade AI/ML systems across the company’s digital platforms. You will collaborate with product managers, data scientists, and engineering teams to deliver AI-powered customer experiences via web, mobile, and voice channels.

The role emphasizes cloud-native design on AWS, API integrations, and scalable microservices, with strong emphasis on observability, security, and governance.

Formación

• Bachelor's degree in a related field.
• 5+ years of software engineering experience with strong Python development expertise.
• Proven experience designing and deploying production AI/ML systems at scale.
• Deep understanding of AI agent architectures, prompt engineering, and LLM integration patterns.
• Strong knowledge of API design, microservices architecture, and cloud platforms (AWS preferred).
• Experience with CI/CD, testing, and observability.

Responsabilidades

• Design and implement production-grade AI agentic workflows using modern frameworks and industry best practices.
• Develop conversational AI solutions that integrate with United's retail systems and customer-facing channels across web, mobile, and voice.
• Build scalable AI agent architectures to support complex customer journeys and measurable outcomes.
• Establish engineering standards and best practices for AI agent development.
• Drive continuous improvement of AI system performance, reliability, and customer experience outcomes.
• Evaluate emerging AI technologies and frameworks and provide strategic recommendations.

Conocimientos

Python development

AI/ML systems

API design

CI/CD

Educación

Bachelor's degree

Master's degree (Preferred)

Herramientas

LangChain

LangGraph

AWS

Lucidchart

Descripción del empleo

United Airlines is seeking a technical leader to drive AI agent design and production-grade AI/ML systems across the company’s digital platforms. You will collaborate with product managers, data scientists, and engineering teams to deliver AI-powered customer experiences via web, mobile, and voice channels.

The role emphasizes cloud-native design on AWS, API integrations, and scalable microservices, with strong emphasis on observability, security, and governance.