Utility Payments Specialist

City of Madisonville; Madisonville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The City of Madisonville is seeking a reliable Cashier to process utility and city payments, balance cash, and issue receipts. This role supports customers, answers questions, and helps maintain accurate billing and reporting records.

You will handle payments, prepare service orders for utility services, perform basic data entry, and use office equipment to print reports and update customer information. Prior cashiering or customer service experience is preferred, with a high school diploma or

Qualifications

• High school diploma or GED; one month of cashiering or customer service experience.
• Ability to balance cash drawer to Daily Cash Report.
• Experience with basic office equipment and data entry.

Responsibilities

• Process payments for Utility and Finance Department.
• Balance cash drawer to Daily Cash Report.
• Prepare service orders for utilities and related services.
• Run and read soft credit checks.
• Answer phones and provide information to customers.
• Update customer information and billing records in computer systems.
• Review transaction history and print references for customers.
• Print consumption histories, credit reports, and receipts.
• File deposit cards.
• Collect past due bills on inactive accounts and from customers.
• Operate office equipment as needed to complete tasks.

Skills

Cashiering

Customer service

Phone support

Data entry

Education

High School Diploma or GED

Tools

Computer

Cash register

Job description

The City of Madisonville is seeking a reliable Cashier to process utility and city payments, balance cash, and issue receipts. This role supports customers, answers questions, and helps maintain accurate billing and reporting records.

You will handle payments, prepare service orders for utility services, perform basic data entry, and use office equipment to print reports and update customer information. Prior cashiering or customer service experience is preferred, with a high school diploma or