Utility - Cashier

City of Madisonville; Madisonville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The City of Madisonville is seeking a reliable Cashier to process utility and city payments, balance cash, and issue receipts. This role supports customers, answers questions, and helps maintain accurate billing and reporting records.

You will handle payments, prepare service orders for utility services, perform basic data entry, and use office equipment to print reports and update customer information. Prior cashiering or customer service experience is preferred, with a high school diploma or

Qualifications

• High school diploma or GED; one month of cashiering or customer service experience.
• Ability to balance cash drawer to Daily Cash Report.
• Experience with basic office equipment and data entry.

Responsibilities

• Process payments for Utility and Finance Department.
• Balance cash drawer to Daily Cash Report.
• Prepare service orders for utilities and related services.
• Run and read soft credit checks.
• Answer phones and provide information to customers.
• Update customer information and billing records in computer systems.
• Review transaction history and print references for customers.
• Print consumption histories, credit reports, and receipts.
• File deposit cards.
• Collect past due bills on inactive accounts and from customers.
• Operate office equipment as needed to complete tasks.

Skills

Cashiering

Customer service

Phone support

Data entry

Education

High School Diploma or GED

Tools

Computer

Cash register

Job description

Description

TITLE: CASHIER

PURPOSE OF CLASSIFICATION: The purpose of this classification is to collect utility payments and to complete work orders for customers’ utility services. Employees in this classification respond to inquiries and provide explanations to customers; total cash and run and print reports, histories, and receipts.

ESSENTIAL FUNCTIONS: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Process payments for Utility and Finance Department.
• Balance cash drawer to Daily Cash Report.
• Prepare service orders for customers getting utilities turned on and off, water/sewer taps and temp poles.
• Run and read soft credit checks.
• Answer the telephone; provides information as requested.
• Turns in changes to update customer information in computer, changes billing addresses, ACH information, Gross Exempt cards.
• Review transaction history and print credit references for customers.
• Prints consumption histories, credit reports, and receipts.
• Files deposit cards.
• Collects past due bills on inactive accounts.
• Collects past due bills from customers.
• Operates a personal computer, adding machine, copier, facsimile machine, printer, typewriter, two-way radio, or other equipment as necessary to complete essential functions, including using a word processor, spreadsheet, database, or other system software.

ADDITIONAL FUNCTIONS: Performs other related duties as required.

Requirements

MINIMUM QUALIFICATIONS:

High school diploma or GED; one month of experience in cashiering or customer service work; or any equivalent

combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this

job.