Utility Data & Service Specialist

City of Duluth; Duluth (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

The City of Duluth is seeking an Utilities Information Specialist to provide office support for utility operations, prepare complex documents, and train staff on office procedures. Core duties include processing utility data, assisting customers, handling billing-related tasks, and maintaining filing systems and databases.

Strong attention to detail and ability to interpret regulations are essential. Candidate will manage payments, generate reports, coordinate with billing and maintenance teams,

Qualifications

• Associate degree or equivalent in a related field, plus three years of progressively responsible secretarial and administrative work; OR five years of related professional experience.
• Billing experience preferred.

Responsibilities

• Prepare, check, record, and analyze complex utility data, forms, reports, notices, bills, invoices, statements, registrations, permits, service applications, and other documents.
• Collect, analyze, consolidate, and summarize utility data from different sources.
• Compose utility-related letters, memos, and other documents from instructions.
• Provide utility customer service support via telephone, email, or written communication.
• Manage customer calls to understand problems and determine proper actions.
• Review records and collect information concerning delinquent accounts to determine deposits and past due bills.
• Balance accounts and deposit money from charges and payments.
• Maintain filing systems including confidential utility data and billing information.
• Train assigned personnel and assist in office procedures.

Skills

Typing

Data entry

Office filing

Customer service

Billing support

Communication

Problem solving

Independent judgment

Education

Associate degree or equivalent in related field

Three years of secretarial/administrative experience

Five years of related professional experience

Billing experience preferred

Tools

Office equipment knowledge

Job description

The City of Duluth is seeking an Utilities Information Specialist to provide office support for utility operations, prepare complex documents, and train staff on office procedures. Core duties include processing utility data, assisting customers, handling billing-related tasks, and maintaining filing systems and databases.

Strong attention to detail and ability to interpret regulations are essential. Candidate will manage payments, generate reports, coordinate with billing and maintenance teams,