Administrative Support Specialist

Socket.dev; Valdosta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev is seeking an Administrative Support Specialist for the Utilities Department. You will answer phones, greet visitors, dispatch maintenance crews, maintain files, and prepare work orders to support customer accounts.

The role requires knowledge of office practices, basic arithmetic, and clear written and spoken communication. You will help create Utilities newsletters, assist with community outreach events, and ensure timely reporting and web updates.

Qualifications

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles.
• Knowledge of basic accounting practices.
• Knowledge in prioritizing and organizing work.
• Knowledge in oral and written communication.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of office equipment such as computer, scanner, fax and copier.
• Ability to read, write and perform mathematical calculations at a level commonly associated with high school completion.
• Experience understood by apprenticeship/internship or 1–2 years in a similar position.

Responsibilities

• Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; responds to complaints and requests for service; maintains records to ensure effective response.
• Dispatches maintenance crews in response to service requests; relays information to work crews in the field.
• Maintains department files and records.
• Prepares work orders using Hiperweb software in support of customer account adjustments.
• Records road cuts and sidewalk installations.
• Disseminates weekly standby schedule.
• Records new meters sold.
• Reconciles Bank of America transactions for 3 divisions.
• Enters GA811 Locate requests.
• Creates compliance trainings for Utilities department.
• Coordinates the Star Employee Program
• Creates content for Utilities Newsletter
• Assists with coordinating Utilities Community Outreach program events.
• Disseminates weekly maintenance schedules in the absence of the Senior Support Specialist.
• Enters purchase requisitions.
• Prepares letter, memoranda, and other correspondence.
• Performs customer satisfaction surveys.
• Creates information postings for department events using Canva software
• Submits data for monthly reports.
• Processes hydrant rentals and Environmental Truck Inspection invoices.
• Updates department’s webpage.
• Performs related duties.

Skills

Customer service

File and records maintenance

Office equipment operation

Oral and written communication

Prioritizing and organizing

Education

High school diploma or equivalent

Tools

Hiperweb software

Canva

GA811 Locate system

Job description

Description

This position is responsible for providing customer service, administrative, and departmental support for the Utilities Department.

• Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; responds to complaints and requests for service; maintains records to ensure effective response.
• Dispatches maintenance crews in response to service requests; relays information to work crews in the field.
• Maintains department files and records.
• Prepares work orders using Hiperweb software in support of customer account adjustments.
• Records road cuts and sidewalk installations.
• Disseminates weekly standby schedule.
• Records new meters sold.
• Reconciles Bank of America transactions for 3 divisions.
• Enters GA811 Locate requests.
• Creates compliance trainings for Utilities department.
• Coordinates the Star Employee Program
• Creates content for Utilities Newsletter
• Assists with coordinating Utilities Community Outreach program events.
• Disseminates weekly maintenance schedules in the absence of the Senior Support Specialist.
• Enters purchase requisitions.
• Prepares letter, memoranda, and other correspondence.
• Performs customer satisfaction surveys.
• Creates information postings for department events using Canva software
• Submits data for monthly reports.
• Processes hydrant rentals and Environmental Truck Inspection invoices.
• Updates department’s webpage.
• Performs related duties.

Requirements

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles.
• Knowledge of basic accounting practices.
• Knowledge in prioritizing and organizing work.
• Knowledge in oral and written communication.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.