Utilities Administrative & Operations Specialist

City of Valdosta; Valdosta (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Valdosta is seeking an Administrative/Customer Service Specialist to provide frontline customer service, handle administrative tasks, and support the Utilities Department. The role involves answering phones, processing work orders, maintaining records, and coordinating with field crews for service requests.

Ideal candidates will have strong communication skills, basic accounting knowledge, and the ability to manage multiple tasks.

Qualifications

• Proficient in customer service principles and practices.
• Strong oral and written communication skills.
• Ability to prioritize and organize work effectively.
• Familiarity with basic accounting practices and records.
• Experience with data entry and office software.

Responsibilities

• Answer phones and greet visitors, relay information to the right personnel, and respond to requests for service.
• Dispatch maintenance crews and relay field information.
• Maintain department files and records.
• Prepare work orders using Hiperweb for customer account adjustments.
• Record meters sold and process hydrant rentals and invoices.
• Enter GA811 Locate requests and assist with monthly reports.

Skills

Customer service

Communication

Organization

Data entry

Accounting basics

Education

High school diploma or equivalent

Tools

Hiperweb software

Canva

GA811 Locate

Job description

City of Valdosta is seeking an Administrative/Customer Service Specialist to provide frontline customer service, handle administrative tasks, and support the Utilities Department. The role involves answering phones, processing work orders, maintaining records, and coordinating with field crews for service requests.

Ideal candidates will have strong communication skills, basic accounting knowledge, and the ability to manage multiple tasks.