Utilities Data & Billing Specialist

City-of-Duluth-Minnesot; Duluth (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

City-of-Duluth-Minnesot is seeking an experienced Utilities Information Specialist to perform office support for utility operations. Responsibilities include collecting and analyzing complex data, preparing documents, and assisting staff with billing and customer service tasks.

The role requires an associate degree or equivalent and at least three years of related experience, with billing knowledge preferred. The position emphasizes accuracy, data management, and effective communication.

Qualifications

• Associate degree or equivalent in a related field with three years of secretarial/administrative experience, or five years of related professional experience.
• Billing experience is preferred (1 year).

Responsibilities

• Prepare and analyze complex utility data, reports, invoices, and notices.
• Draft letters, memos, and documents from procedures and instructions.
• Provide utility customer service via phone, email, and in person.
• Assist in office procedures and maintain filing systems, calendars, and schedules.
• Process payments, balance accounts, and issue receipts.
• Support staff training and data entry from source documents.

Skills

Typing (proficient)

Accurate computations

Proofreading

Business correspondence

Data entry

File management

Customer interviewing

Education

Associate degree or equivalent

5 years related professional experience

Tools

Word processing

Data entry

Teller audit machines

Job description

City-of-Duluth-Minnesot is seeking an experienced Utilities Information Specialist to perform office support for utility operations. Responsibilities include collecting and analyzing complex data, preparing documents, and assisting staff with billing and customer service tasks.

The role requires an associate degree or equivalent and at least three years of related experience, with billing knowledge preferred. The position emphasizes accuracy, data management, and effective communication.