Administrative Support Specialist

City of Valdosta; Valdosta (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Valdosta is seeking an Administrative/Customer Service Specialist to provide frontline customer service, handle administrative tasks, and support the Utilities Department. The role involves answering phones, processing work orders, maintaining records, and coordinating with field crews for service requests.

Ideal candidates will have strong communication skills, basic accounting knowledge, and the ability to manage multiple tasks.

Qualifications

• Proficient in customer service principles and practices.
• Strong oral and written communication skills.
• Ability to prioritize and organize work effectively.
• Familiarity with basic accounting practices and records.
• Experience with data entry and office software.

Responsibilities

• Answer phones and greet visitors, relay information to the right personnel, and respond to requests for service.
• Dispatch maintenance crews and relay field information.
• Maintain department files and records.
• Prepare work orders using Hiperweb for customer account adjustments.
• Record meters sold and process hydrant rentals and invoices.
• Enter GA811 Locate requests and assist with monthly reports.

Skills

Customer service

Communication

Organization

Data entry

Accounting basics

Education

High school diploma or equivalent

Tools

Hiperweb software

Canva

GA811 Locate

Job description

Description

This position is responsible for providing customer service, administrative, and departmental support for the Utilities Department.

• Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; responds to complaints and requests for service; maintains records to ensure effective response.
• Dispatches maintenance crews in response to service requests; relays information to work crews in the field.
• Maintains department files and records.
• Prepares work orders using Hiperweb software in support of customer account adjustments.
• Records road cuts and sidewalk installations.
• Disseminates weekly standby schedule.
• Records new meters sold.
• Reconciles Bank of America transactions for 3 divisions.
• Enters GA811 Locate requests.
• Creates compliance trainings for Utilities department.
• Coordinates the Star Employee Program
• Creates content for Utilities Newsletter
• Assists with coordinating Utilities Community Outreach program events.
• Disseminates weekly maintenance schedules in the absence of the Senior Support Specialist.
• Enters purchase requisitions.
• Prepares letter, memoranda, and other correspondence.
• Performs customer satisfaction surveys.
• Creates information postings for department events using Canva software
• Submits data for monthly reports.
• Processes hydrant rentals and Environmental Truck Inspection invoices.
• Updates department’s webpage.
• Performs related duties.

Requirements

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles.
• Knowledge of basic accounting practices.
• Knowledge in prioritizing and organizing work.
• Knowledge in oral and written communication.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.