Customer Support Specialist – Utilities & Payments

City-of-Lebanon,-T; Lebanon (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

City of Lebanon seeks a customer-focused office associate to resolve inquiries, process payments, and maintain accurate records for utilities and property taxes. The role emphasizes strong communication with in-house and public customers and requires solid experience with Microsoft Office.

You will handle drive-through customer interactions, update accounts, and assist meter technicians with service orders while delivering dependable, timely support in a busy municipal setting.

Qualifications

• Basic computer skills and proficiency with Microsoft Office Suite.
• Knowledge of business arithmetic and accuracy in handling payments.
• Ability to follow oral and written instructions.
• Ability to interact professionally with the public and coworkers.

Responsibilities

• Resolve customer inquiries and provide problem solving techniques.
• Process, modify, and record payment receipts for utility bills and taxes.
• Communicate with customers in person, by phone, and by email in a timely manner.
• Maintain customer account information across multiple software platforms.
• Assist with service orders, meter interactions, and daily cash handling.
• Provide information regarding utilities and property tax data to customers.

Skills

Customer service

Microsoft Office

Arithmetic

Communication

Follow instructions

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

City of Lebanon seeks a customer-focused office associate to resolve inquiries, process payments, and maintain accurate records for utilities and property taxes. The role emphasizes strong communication with in-house and public customers and requires solid experience with Microsoft Office.

You will handle drive-through customer interactions, update accounts, and assist meter technicians with service orders while delivering dependable, timely support in a busy municipal setting.