Onsite Customer Service Associate: Billing & Cash Handling

Washington Water Service Company; Puyallup (WA); On-site; USD 47,000 - 60,000; Full time

Job summary

Washington Water Service in Puyallup, WA is seeking an Associate Customer Service Representative to deliver high-quality service to new and existing customers. The role is fully onsite, with daytime hours and requires accurate data entry, cash handling, and strong communication.

You will balance daily cash reports, take customer orders, assist customers in person and by phone on billing, payments, conservation and water quality, enter data quickly and accurately, and process payments while

Qualifications

• High school diploma or GED required.
• Five years of customer service experience in an administrative or clerical capacity.
• Excellent customer service skills with a pleasant and professional manner.
• Must be available to work extended hours as required for customer needs.
• Valid State Driver's License.

Responsibilities

• Balance and complete a daily cash report.
• Takes customer orders and provides high-quality customer service as necessary.
• Assists customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality.
• Enters data into the computer as required with speed and accuracy.
• Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports.
• Operates standard office equipment, including word processing equipment; may perform duties on computer spreadsheet programs.
• Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawers, and prepares bank deposits.
• Edits meter reading, writes and resolves service orders, folds, and stuffs bills as requested.
• Updates customer accounts as needed.
• Corresponds with customers regarding metered billing status.
• Scans and saves service orders files customer and system service orders.
• Participates in the Company's Continuous Improvement Process.
• Performs work on-site in the assigned office location.
• Performs other similar duties as assigned.

Skills

Customer service

Data entry

Multi-tasking

Communication

Cash handling

Office software

Problem solving

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

Excel

Job description

Washington Water Service in Puyallup, WA is seeking an Associate Customer Service Representative to deliver high-quality service to new and existing customers. The role is fully onsite, with daytime hours and requires accurate data entry, cash handling, and strong communication.

You will balance daily cash reports, take customer orders, assist customers in person and by phone on billing, payments, conservation and water quality, enter data quickly and accurately, and process payments while