Customer Service Representative

Wisconsin Public Service; Green Bay (WI); Vor Ort; USD 33.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision Plan

401K Plan

Paid Time Off

Paid Holidays

Zusammenfassung

Wisconsin Public Service in Green Bay, WI, is hiring Customer Service Representatives to handle residential inquiries about billing, payments, and outages. The role supports the 24/7 Customer Care Center and requires flexibility to work any shift.

Starting pay is $24.02 per hour with increases per the bargaining agreement. Benefits include a Medical/Dental/Vision Plan, a 401K, paid time off, and paid holidays. November 2026 is the tentative start date for this position.

Qualifikationen

• 1+ years of Customer Service experience, or Customer Relations (billing, payment)
• Ability to work rotating shifts and adapt to a changing schedule
• Excellent communication and problem‑solving skills

Aufgaben

• Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
• Receive operations type calls (gas and electric emergency, outage and gas emergency/inquires) and document details
• Use CIS to maintain current and accurate customer information
• May perform other miscellaneous duties and special projects as assigned
• Contribute to first contact resolution and customer satisfaction

Kenntnisse

Customer Service

Communication

Ausbildung

High School Diploma/GED

Jobbeschreibung

JOB REQUIREMENTS: Wisconsin Public Service Corp, a subsidiary of WEC

Energy Group, is seeking Customer Service Representatives in our Green

Bay, Wisconsin location. These positions are represented by Local No.

420 IUOE. Pay & Benefits: Starting pay is $24.02 and offers regular

Increases Per The Bargaining Agreement. Benefits Include

Medical/Dental/Vision Plan 401K Plan Paid Time Off Paid Holidays Job

Summary Do you enjoy guiding customers and taking control of various

situations in order to resolve issues efficiently while giving customers

what they need? If so, a career at Wisconsin Public Service in the Green

Bay Customer Care Center may be a fit for you! We focus on first contact

resolution to ensure customer satisfaction, as our #1 goal. This

position has a direct impact on the energy that people in our

communities use every day. As a Customer Service Representative, you

will be responsible and empowered to take on questions and concerns from

our customers. The Customer Care Center operates 24/7 to ensure

customers have energy related solutions. Various shifts are available

and candidates must be flexible and available to work any shift that is

assigned to them. Tentative Start Date:

November 2026

Job Responsibilities Handle residential inquiries relating

to billing, payment, mobile app, website and customer moves Receive

Operations type calls (gas and electric emergency, outage and gas

emergency/inquires) Receive general and miscellaneous inquiries Use CIS

to maintain current and accurate customer information which will be

accessed by other departments May also perform other miscellaneous

Duties And Special Projects As Assigned Minimum Qualifications High

School Diploma, HSED or GED 1+ years Customer Service and/or Customer

Relations (billing, credit, payment) Must be able to work and adapt to

various hours/shifts and a changing schedule Availability for 24 hour

call out for storm trouble call handling is also required Preferred

Qualifications Previous Care Center Experience Previous Office/clerical

experience Previous experience working in a union environment Strong

communication skills with the ability to be empathetic with customers

Able to confidently multitask with different systems while on the phone

with customers Proficient with Microsoft Office products Ability to use

good judgement in making decisions End Date: 09/27/2026 Minimum Posting

Range: $24.02 Maximum Posting Range: $33.10 The pay range reflects the

minimum and maximum for\... For full info follow application link. \"WEC

Energy Group and its subsidiaries are Equal Opportunity / Aff...

EO/AA policies and statements"