Utility Credit Analyst

Jobgether SRL; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Fully remote in India

Opportunity to work for international/

US/India hours flexibility

Job summary

Jobgether SRL is seeking a detail-oriented Credit & Billing Administrator to manage utility credit balances, invoice processing, and dispute resolution for a global client base. You will handle end-to-end balance requests, coordinate with utility suppliers, and maintain precise records in Excel and the dispute system.

Responsibilities include tracking aging, timely follow-ups, and collaboration with internal teams to ensure accurate credit transfers or refunds.

Qualifications

• Experience in credit balance management, accounts receivable, utility billing, or related administrative roles.
• Strong analytical and problem-solving abilities to investigate discrepancies and determine next steps.
• High accuracy in handling financial information and maintaining records.
• Proficiency with Excel and tracking tools for reporting and documentation.
• Clear written and verbal communication with clients, suppliers, and internal teams.
• Demonstrated ownership and accountability for assigned tasks and follow-ups.
• Ability to manage multiple requests and maintain timely follow-ups in a high-volume environment.
• Capability to follow procedures, maintain documentation, and adapt to new systems.

Responsibilities

• Utility Credit Management: research invoices, identify credit balances, and initiate refunds or transfers.
• Request Ownership: manage balance requests through to resolution within a 60-day target.
• Supplier Coordination: liaise with suppliers and internal teams to resolve discrepancies.
• Reporting and Documentation: keep accurate records in Excel and dispute management systems.
• Request Tracking: monitor aging of requests, provide daily updates, escalate when needed.
• Communication Management: respond within 48 hours; coordinate emails and live communications.
• Stakeholder Collaboration: build relations with clients, suppliers, and internal teams.
• Reporting and Analysis: support projects, reports, and analytics to improve visibility.
• Managed Services Support: assist with unbilled sites and other MS activities.
• Team Collaboration: provide backup and support to colleagues as required.
• Process Compliance and Improvement: follow procedures and identify optimization opportunities.
• Performance and Time Management: handle multiple requests, meet deadlines, maintain accuracy.

Skills

Credit balance management

Accounts receivable

Utility billing

Invoice processing

Financial operations

Customer service

Analytical skills

Attention to detail

Communication skills

Ownership and accountability

Organization and time management

Documentation and process management

Adaptability

Independent and collaborative working

Customer-focused mindset

Schedule flexibility

Tools

Microsoft Excel

Job description

Accountabilities

• - Utility Credit Management: Research utility invoices, identify outstanding credit balances, and initiate refund or transfer requests with utility suppliers.
• - Request Ownership: Manage credit balance requests from initiation through final resolution, ensuring appropriate follow-up and meeting the target resolution timeframe of 60 days.
• - Supplier Coordination: Communicate with utility suppliers and internal stakeholders to investigate outstanding balances, resolve discrepancies, and facilitate timely credit transfers or refunds.
• - Reporting and Documentation: Maintain accurate, up-to-date records of credit requests, communications, follow-ups, and resolutions in Excel spreadsheets and the relevant dispute management system.
• - Request Tracking: Monitor the status and aging of outstanding requests, provide daily updates, and proactively identify items requiring additional attention.
• - Communication Management: Respond to emails and requests within 48 hours, coordinate email-based and real-time communications, and conduct weekly or biweekly follow-ups according to account requirements.
• - Stakeholder Collaboration: Build effective working relationships with clients, utility suppliers, internal teams, and other stakeholders to support efficient resolution of credit-related issues.
• - Reporting and Analysis: Support special projects, reporting activities, and analytical tasks to improve operational visibility and service delivery.
• - Managed Services Support: Assist with unbilled active sites and other operational activities across managed services clients, adapting to changing business requirements.
• - Team Collaboration: Provide backup support to colleagues when needed and contribute to shared team objectives and operational continuity.
• - Process Compliance and Improvement: Follow established procedures and documentation standards while identifying opportunities to improve tracking, follow-up, accuracy, and turnaround times.
• - Performance and Time Management: Manage multiple requests in a high-volume environment, maintain attention to detail, and consistently meet deadlines and service expectations.

Requirements:

• - Professional experience: Experience in credit balance management, accounts receivable, utility billing, invoice processing, financial operations, customer service, or a related administrative or analytical role is beneficial.
• - Analytical skills: Strong analytical and problem-solving abilities, with the capacity to investigate discrepancies, review invoice information, and identify appropriate next steps.
• - Attention to detail: High levels of accuracy when handling financial information, maintaining records, updating tracking systems, and documenting communications.
• - Microsoft Excel: Proficiency in Microsoft Excel and confidence working with spreadsheets, tracking tools, reporting data, and operational records.
• - Communication skills: Strong written and verbal communication skills, with the ability to communicate professionally and effectively with utility suppliers, clients, and internal stakeholders.
• - Ownership and accountability: Demonstrated ability to take responsibility for assigned tasks, independently initiate follow-ups, and drive requests through to resolution.
• - Organization and time management: Ability to manage multiple requests, prioritize competing deadlines, monitor aging items, and maintain consistent follow-up in a high-volume environment.
• - Documentation and process management: Ability to maintain clear, accurate records and follow established operational procedures, service standards, and documentation requirements.
• - Adaptability: Willingness to learn utility billing processes, invoice management practices, dispute management systems, and related software applications.
• - Independent and collaborative working: Ability to work autonomously while contributing effectively to a team and coordinating with internal and external stakeholders.
• - Customer-focused mindset: A professional, responsive, and solution-oriented approach to resolving issues and supporting client requirements.
• - Schedule flexibility: Willingness to work US business hours or a split US/India schedule, depending on operational and client requirements.

Benefits:

• - Work arrangement: Fully remote position in India.
• - Location flexibility: Opportunities available for candidates based in Bangalore or Kolkata, with remote working arrangements.
• - Employment environment: Opportunity to work in a fast-paced, innovation-focused business services and managed services environment.
• - Professional development: Exposure to utility billing, credit management, invoice analysis, reporting, and dispute resolution processes.
• - Skill development: Opportunity to strengthen analytical, communication, stakeholder management, and operational coordination skills.
• - Cross-functional collaboration: Work with internal teams, clients, and utility suppliers in an international business environment.
• - Career growth: Gain experience across managed services operations, reporting, and special projects.
• - Working hours: US business hours or a combination of US and India business hours, depending on business requirements.
• - Compensation and additional benefits: Salary range, healthcare coverage, paid leave, bonuses, and other benefits were not specified in the provided job description.