Utility Collections Specialist

City of Florence, Alabama; Florence (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Florence, Alabama, is seeking a Collections Clerk to work with customers facing utility bill issues and potential service termination. You will interpret and apply collection policies, arrange payment plans, and coordinate with agencies to collect past-due accounts.

Responsibilities include processing payments, issuing payment history letters, and preparing daily reports, while maintaining confidentiality and meeting deadlines under pressure.

Qualifications

• Requires coursework beyond high school in general business, typing, data processing, record management, or accounting.
• Experience may substitute formal education.

Responsibilities

• Works with customers, often irate or emotional, with problems paying utility bills.
• Arranges payment plans when due.
• Interprets and explains collection and termination policies.
• Resolves customer problems within authority.
• Sends returned check notifications.
• Works with outside agencies to assist and facilitate collections.
• Refers customers to local assistance agencies.
• Receives and processes payments from assistance or collection agencies.
• Issues letters of utility payment history for use by other utilities.
• Forwards non-pay disconnects to Customer Service for finalization.

Skills

Daffron accounting

Utilities service area knowledge

Organizational skills

Written and verbal communication

Analytical skills

Computer skills

Office skills

Project coordination

Customer interaction

Accuracy and deadlines

Policy interpretation

Supervision-free work

Judgment

Stress management

Confidentiality

Mathematical calculations

Reliability

Education

Postsecondary coursework in general business/record management/accounting

Tools

Daffron accounting system

Job description

The City of Florence, Alabama, is seeking a Collections Clerk to work with customers facing utility bill issues and potential service termination. You will interpret and apply collection policies, arrange payment plans, and coordinate with agencies to collect past-due accounts.

Responsibilities include processing payments, issuing payment history letters, and preparing daily reports, while maintaining confidentiality and meeting deadlines under pressure.