Billing & Customer Experience Lead

Cityofflorenceathletics; Florence (SC); On-site; USD 52,000 - 63,000; Full time

Job summary

City of Florence in Florence, SC seeks a Billing & Customer Service Supervisor to oversee daily billing, customer service and revenue collection for the Utility Finance Division. A bachelor's (or associate) degree with substantial supervision experience is required, along with strong communication and training abilities.

The role is 2080 hours/year, with a salary of $57,374.56 annually and the City emphasizes an inclusive workplace and professional development opportunities.

Qualifications

• Bachelor’s degree in Business Administration with 5–7 years customer service and 3–5 years supervisory experience.
• Associate’s degree in Business Administration with 7–10 years customer service and 3–5 years supervisory experience.

Responsibilities

• Coordinate, manage, and supervise daily billing, customer service and revenue collection activities for the Utility Finance Division.

Skills

Verbal communication

Written communication

Mentoring

Microsoft Office

Education

Bachelor’s degree in Business Administration

Associates degree in Business Administration

Job description

City of Florence in Florence, SC seeks a Billing & Customer Service Supervisor to oversee daily billing, customer service and revenue collection for the Utility Finance Division. A bachelor's (or associate) degree with substantial supervision experience is required, along with strong communication and training abilities.

The role is 2080 hours/year, with a salary of $57,374.56 annually and the City emphasizes an inclusive workplace and professional development opportunities.