BILLING & CUSTOMER SERVICE SUPERVISOR

Cityofflorenceathletics; Florence (SC); On-site; USD 52,000 - 63,000; Full time

Job summary

City of Florence in Florence, SC seeks a Billing & Customer Service Supervisor to oversee daily billing, customer service and revenue collection for the Utility Finance Division. A bachelor's (or associate) degree with substantial supervision experience is required, along with strong communication and training abilities.

The role is 2080 hours/year, with a salary of $57,374.56 annually and the City emphasizes an inclusive workplace and professional development opportunities.

Qualifications

• Bachelor’s degree in Business Administration with 5–7 years customer service and 3–5 years supervisory experience.
• Associate’s degree in Business Administration with 7–10 years customer service and 3–5 years supervisory experience.

Responsibilities

• Coordinate, manage, and supervise daily billing, customer service and revenue collection activities for the Utility Finance Division.

Skills

Verbal communication

Written communication

Mentoring

Microsoft Office

Education

Bachelor’s degree in Business Administration

Associates degree in Business Administration

Job description

Billing & Customer Service Supervisor

Salaried: $57,374.56/year; 2080 hours/year

Closing Date: Until Filled

• Bachelor’s degree in Business Administration, or closely related field, supplemented by five (5) to seven (7) years of customer service experience combined with three (3) to five (5) years supervisory experience; or an Associates Degree in Business Administration, or closely related field, supplemented by seven (7) to ten (10) years of customer service experience combined with three (3) to five (5) years supervisory experience


• Valid South Carolina driver’s license

The Billing and Customer Service Supervisor must be able to coordinate, manage, and supervise daily billing, customer service and revenue collection activities for the Utility Finance Division and perform related professional, supervisory, administrative, and technical work as assigned. Applicants must have excellent verbal and written communication skills, demonstrated ability to train and mentor employees, and proficiency with Microsoft Office applications. Applicants must also have proven problem solving, decision-making, planning, and organizing skills. Applicants should have demonstrated computer skills to include knowledge of spreadsheet and word processing software; and the ability to work successfully with a municipal finance team, demonstrating interpersonal skills which facilitate successful communication and compliment a cooperative and productive working relationship within and outside the organization.

The City of Florence is an Equal Employment Opportunity (EEO) employer and provider and does not discriminate on the basis of race, sex, gender, color, religion, age, political affiliation, disability, national origin, genetic information, veteran’s status, sexual orientation, gender identity, citizenship, pregnancy, childbirth, or related medical conditions, including but not limited to, lactation or any other status protected by applicable federal, state, or local law.

La ciudad de Florence es un empleador que ofrece igualdad de oportunidades. Para más información puede contactar al [e-mail] o llamar al 843-665-3158