Utility Billing Specialist I

Ingleside; Ingleside (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Ingleside is seeking a Utility Billing Clerk to perform intermediate technical work processing, checking, and verifying utility billing data, prepare mail bills, process customer service requests, assist customers at counter and via telephone. Under moderate supervision by the Utility Billing Manager, this role handles payments, applications, deposits, and related office tasks.

Requires High School Diploma/GED and a Texas driver’s license; strong arithmetic and customer service skills are

Qualifications

• Basic knowledge of accounting terminology, methods, and equipment.
• Familiarity with standard office procedures and equipment.
• Ability to operate personal computers and related software.

Responsibilities

• Greet and assist customers in person to obtain information or make payments for City services.
• Respond to inquiries and follow up on customer utility issues via phone.
• Process utility service connections, disconnections, transfers, and rechecks.
• Reconcile cash drawer and manage deposit records.
• Process and mail computerized utility bills and notices; handle bank drafts.

Skills

Customer service

Cash handling

Accounting basics

PC basics

Interpersonal skills

Education

High School Diploma or GED

Driver's License (TX)

Tools

Microsoft Office

Accounting software

Job description

Ingleside is seeking a Utility Billing Clerk to perform intermediate technical work processing, checking, and verifying utility billing data, prepare mail bills, process customer service requests, assist customers at counter and via telephone. Under moderate supervision by the Utility Billing Manager, this role handles payments, applications, deposits, and related office tasks.

Requires High School Diploma/GED and a Texas driver’s license; strong arithmetic and customer service skills are