Utility Billing Specialist

City of Cleburne; Cleburne (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

City of Cleburne's Utilities Billing Department seeks a meticulous clerical specialist to maintain accurate billing records, process payments, and assist customers in person and by phone.

Role requires strong English, basic arithmetic, and the ability to follow procedures with minimal supervision; bilingual English/Spanish is preferred. Indoor environment with occasional outdoor duties during peak periods.

Qualifications

• High school diploma or equivalent with clerical coursework.
• At least 1 year of clerical work or related business courses.
• Able to understand and carry out written and oral instructions.
• Ability to establish and maintain simple clerical records and filing.
• Proficiency in English; Spanish preferred.

Responsibilities

• Greeting and assisting visitors; operating a multi-line phone system.
• Handling utility billing payments, new account setup and closings.
• Responding to customer inquiries and resolving billing issues.
• Inputting and retrieving utility billing information accurately.

Skills

Customer service

Office procedures

Ten-key by touch

Bilingual

Communication

Education

High school diploma or equivalent

Job description

City of Cleburne's Utilities Billing Department seeks a meticulous clerical specialist to maintain accurate billing records, process payments, and assist customers in person and by phone.

Role requires strong English, basic arithmetic, and the ability to follow procedures with minimal supervision; bilingual English/Spanish is preferred. Indoor environment with occasional outdoor duties during peak periods.