Dynamic Utility Billing Clerk - Customer Service Pro

Gulfshoresal; Cleburne (TX); Hybrid; USD 33,000 - 45,000; Full time

Job summary

Gulfshoresal seeks a Clerk in the Utilities Billing Department to ensure accurate clerical and accounting recordkeeping in line with city procedures. The role greets visitors, handles payments and new accounts, and responds to customer inquiries. You will input and retrieve billing data and assist with closings.

Requires high school diploma or equivalent, with clerical experience. Bilingual English/Spanish preferred; mult-line phone handling and independent work are key aspects of the job.

Qualifications

• High school diploma or equivalent with clerical courses.
• At least 1 year of clerical work or related business school courses may substitute for experience.

Responsibilities

• Greet visitors and assist customers; answer inquiries and route calls.
• Handle utility billing payments, new account setups and closings, and input/retrieve billing data.
• Resolve utility billing issues and ensure accuracy of records; maintain filing systems.

Skills

Business English

Office procedures

Customer service

Instruction following

Filing system

Ten-key by touch

Public interaction

Team collaboration

Independent work

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Gulfshoresal seeks a Clerk in the Utilities Billing Department to ensure accurate clerical and accounting recordkeeping in line with city procedures. The role greets visitors, handles payments and new accounts, and responds to customer inquiries. You will input and retrieve billing data and assist with closings.

Requires high school diploma or equivalent, with clerical experience. Bilingual English/Spanish preferred; mult-line phone handling and independent work are key aspects of the job.