Public Utilities Billing and Customer Service Specialist

City of Suffolk; Suffolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

The City of Suffolk is seeking an organized office professional to support the Department of Public Utilities. Under limited supervision, you will handle calls, process billing, and maintain records, while assisting field staff with service-related tasks.

A bookkeeping-focused associate degree and 3–5 years of clerical/billing experience are required, along with a valid driver’s license and a commitment to accurate cash handling and data entry.

Qualifications

• Associate's degree in bookkeeping or accounting required.
• 3–5 years of clerical and bookkeeping experience.
• Valid driver's license.
• Ability to handle cash and billing with accuracy.
• Strong data entry and math skills.

Responsibilities

• Answer calls in a call center atmosphere.
• Resolve customer inquiries via phone, face-to-face interactions, email, and written correspondence.
• Process billing and facility payments; maintain billing records.
• Maintain and input records in the billing system; ensure confidentiality.
• Dispatch tickets to field staff and filing tickets daily.
• Provide information or refer inquiries to appropriate personnel.

Skills

Customer service

Cash handling

Billing systems

Data entry

Financial records

Education

Associate's Degree in bookkeeping

Tools

Spreadsheet software

Job description

The City of Suffolk is seeking an organized office professional to support the Department of Public Utilities. Under limited supervision, you will handle calls, process billing, and maintain records, while assisting field staff with service-related tasks.

A bookkeeping-focused associate degree and 3–5 years of clerical/billing experience are required, along with a valid driver’s license and a commitment to accurate cash handling and data entry.