Utility Billing & Customer Support Specialist

City of Roseville (CA); Roseville (CA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Bilingual pay

Job summary

City of Roseville is seeking a Utility Customer Services Specialist I/II to support utility customers, ensure accurate billing, and provide friendly, professional service. The role emphasizes problem solving, data accuracy, and teamwork.

Candidates should bring clerical experience in customer service, an associate degree or 60 semester units (with accounting/finance focus) and a California driver’s license by appointment.

Qualifications

• Two years of clerical experience in customer service or processing of financial records.

Responsibilities

• Support utility customers and ensure accurate, efficient billing services.
• Collaborate with City departments to resolve issues and share information.
• Ask questions, share knowledge, listen to others, and work collaboratively to achieve team and organizational goals.

Skills

Customer service

Problem solving

Communication

Teamwork

Collaboration

Education

Associate's degree or 60 semester units

Accounting/Finance coursework

Job description

City of Roseville is seeking a Utility Customer Services Specialist I/II to support utility customers, ensure accurate billing, and provide friendly, professional service. The role emphasizes problem solving, data accuracy, and teamwork.

Candidates should bring clerical experience in customer service, an associate degree or 60 semester units (with accounting/finance focus) and a California driver’s license by appointment.