Customer Happiness Specialist — Utilities & City Services

Staffmark Group; Upland (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, dental, and vision coverage

Life and disability insurance

Optional 401(k) plan

Supportive team environment

Job summary

Staffmark Group in Upland, CA is hiring a Customer Happiness Specialist to assist residents and businesses by phone and in person, solving problems and providing accurate information about utility accounts, payments, licensing, and city services.

This role requires a high school diploma or GED, 1–2 years of customer service, strong communication, and the ability to multi-task in a fast-paced municipal environment. Training on billing software and city policies is provided.

Qualifications

• High school diploma or GED required; coursework in business or customer service preferred.
• 1–2 years of customer service in municipal environment.
• Strong communication skills and ability to handle sensitive information.

Responsibilities

• Provide exceptional customer service to residents, businesses, and the public by phone and in person.
• Answer questions and provide information regarding utility accounts, billing, licensing, fees, and city services.
• Process payments, maintain cash receipts, and balance transactions accurately.
• Assist customers with account inquiries, service requests, and payment-related concerns.
• Handle delinquent utility account issues and explain collection procedures and payment options.
• Issue and process business licenses, permits, and other city-related fees and applications.
• Maintain accurate customer records and update account information in city databases.
• Resolve customer concerns professionally while ensuring compliance with city policies and procedures.
• Support daily administrative operations and maintain a high level of customer satisfaction.

Skills

Verbal and written communication

Multitasking

Confidentiality handling

Education

High school diploma or GED

Coursework in business administration or customer service

Microsoft Office basics and accounts systems

Tools

Microsoft Office

Customer account systems

Job description

Staffmark Group in Upland, CA is hiring a Customer Happiness Specialist to assist residents and businesses by phone and in person, solving problems and providing accurate information about utility accounts, payments, licensing, and city services.

This role requires a high school diploma or GED, 1–2 years of customer service, strong communication, and the ability to multi-task in a fast-paced municipal environment. Training on billing software and city policies is provided.