Utility Customer Service Specialist I/II

City of Roseville (CA); Roseville (CA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Bilingual pay

Job summary

City of Roseville is seeking a Utility Customer Services Specialist I/II to support utility customers, ensure accurate billing, and provide friendly, professional service. The role emphasizes problem solving, data accuracy, and teamwork.

Candidates should bring clerical experience in customer service, an associate degree or 60 semester units (with accounting/finance focus) and a California driver’s license by appointment.

Qualifications

• Two years of clerical experience in customer service or processing of financial records.

Responsibilities

• Support utility customers and ensure accurate, efficient billing services.
• Collaborate with City departments to resolve issues and share information.
• Ask questions, share knowledge, listen to others, and work collaboratively to achieve team and organizational goals.

Skills

Customer service

Problem solving

Communication

Teamwork

Collaboration

Education

Associate's degree or 60 semester units

Accounting/Finance coursework

Job description

UTILITY CUSTOMER SERVICE SPECIALIST I/II

Are you a customer-focused professional who enjoys problem-solving, working with numbers, and collaborating with others? We’re looking for a Utility Customer Services Specialist I/II to support utility customers and ensure accurate, efficient billing services. Strong communication, teamwork, and collaboration are essential as you work with coworkers and City departments to resolve issues, share information, and provide accurate, consistent service. We’re looking for someone who asks questions, shares knowledge, listens to others, and works collaboratively to achieve team and organizational goals.

What City of Roseville Offers:

• $24- $38 hourly rate (dependent on experience)
• Opportunities to learn and promote
• Competitive vacation and sick leave programs
• 10 paid holidays and 2 floating holidays annually
• Up to 45 hours of personal leave per year, in addition to vacation time
• Bilingual pay opportunity
• Health and welfare benefits, with City contributions of up to $2,490 per month
• And much more!

The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.

EXPERIENCE AND TRAINING

Utility Customer Services Specialist I

Experience:

Two years of clerical experience performing duties involving customer service and the processing of financial records.

AND

Training:

An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, billing, or related field. Two years of related work experience can substitute for an Associate’s degree.

License or Certificate

Possession of a valid California Driver’s License by date of appointment.

Utility Customer Services Specialist II

Experience:

Two years of responsible experience performing duties similar to that of a Utility Customer Services Specialist I with the City of Roseville.

AND

Training:

An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, or related field. Two years of related work experience can substitute for an Associate’s degree.

License or Certificate

Possession of a valid California Driver’s License by date of appointment.

Per City of Roseville practice, applicants are permitted to submit an employment application for a specific recruitment no more than once within any 90-day period.

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org.
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration.

SELECTION PROCESS:

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.