Utility Billing & Customer Support Specialist

City-of-Myrtle-Beach-2; Myrtle Beach (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Retirement Plans (401K/457)

Wellness Clinic

Flexible Spending Account

Employee Assistance

Job summary

The City of Myrtle Beach is seeking a Customer Service Representative to assist customers with utility services, billing questions, and payments. This role involves clerical duties, record keeping, and providing information on City services.

Requires strong customer service, cash handling, and bookkeeping knowledge, with a high school diploma and accounting training. The position offers standard municipal benefits and a supportive team environment.

Qualifications

• Requires high school diploma or equivalent with accounting training.
• Two years of experience in customer service or bookkeeping.
• Knowledge of cash handling and customer service.

Responsibilities

• Assist customers with City services, billing and payments; handle inquiries and provide information.
• Process payments and balance cash drawer; prepare deposits and reports.
• Maintain records, assist with filing, scanning, and document management.

Skills

Bookkeeping

Cash Handling

Customer Service

Problem Solving

Data Interpretation

Collaboration

Education

High School Diploma

Accounting Training

Job description

The City of Myrtle Beach is seeking a Customer Service Representative to assist customers with utility services, billing questions, and payments. This role involves clerical duties, record keeping, and providing information on City services.

Requires strong customer service, cash handling, and bookkeeping knowledge, with a high school diploma and accounting training. The position offers standard municipal benefits and a supportive team environment.