Utilities Customer Care & Billing Specialist

City of Myrtle Beach; Myrtle Beach (SC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Wellness program

Job summary

City of Myrtle Beach is seeking a Customer Service Representative to assist customers with Public Works services, billing, and payments, handling inquiries and maintaining accurate records. This role requires a high school diploma, coursework in accounting, and at least two years of customer service or bookkeeping experience; strong cash handling and communication skills are essential.

You will process payments, create accounts, resolve billing issues, and support field staff while maintaining

Qualifications

• High school diploma or equivalent, plus accounting-related training.
• Two years of experience in customer service or bookkeeping.
• Knowledge of bookkeeping and cash handling.

Responsibilities

• Answer customer inquiries in person or by phone and resolve issues.
• Process utility payments and balance cash drawer daily.
• Create new accounts and provide information on policies.
• Research and resolve billing questions and arrange payment plans.
• Operate office equipment and prepare reports and documents.

Skills

Customer service

Cash handling

Bookkeeping

Research skills

Communication

Education

High school diploma or equivalent

Accounting training

Job description

City of Myrtle Beach is seeking a Customer Service Representative to assist customers with Public Works services, billing, and payments, handling inquiries and maintaining accurate records. This role requires a high school diploma, coursework in accounting, and at least two years of customer service or bookkeeping experience; strong cash handling and communication skills are essential.

You will process payments, create accounts, resolve billing issues, and support field staff while maintaining